Not as nice as we expected.
The cabin is in an excellent location close to the main part of Town. Easy walking distance to trails and a great park. There are several very good restruants in the area.
We found the cabin to be somewhat dark, musty, and in need of repair. The hot tub was not in good working order and the water was cloudy. Other items in need of repair included the front screen door and shower doors. The shower also needs some anti-slip in the botton. The carpeting was obviously old and beyond cleaning. The beds all seemed to be worn out, especially, the double bed in the master. With some work and a small investment in upgrades, this cabin could be very nice. In its current condition, we would not recommend it.
Owner's Response: Richard I'm so sorry you were dissatisfied with the cabin! We would like to take some time to address your concerns and reassure our future guests that we take guest feedback very seriously!
We use a local, family owned hot tub maintenance company who cleans the hot tub after EVERY guest stay to check water quality, level and clarity. Our maintenance team does assure us the hot tub was left to standard in this situation, but we are investigating to ensure that the hot tub is 100% functional and clean for every rental. We sincerely encourage guests to notify us about problems right away so we can have maintenance performed immediately!
You mentioned the screen door didn't shut easily. As a classic mountain cabin, there are going to be some quirks, and we always address the quirks immediately after learning about them! We have instructed our maintenance team to fix the door latch, or replace the screen door entirely if necessary.
We do have anti-slip strips in the bathtub for safety. Our maintenance team has been instructed to install more anti-slip strips in the event that there wasn’t enough coverage. Thank you for bringing this issue to our attention, as guest safety is our highest priority!
I'm not quite sure how to address your comment about the cabin being "dark and musty." This is something that has absolutely never been mentioned before by previous guests! The cabin features windows on all sides, including the upstairs bedrooms and the open, 5 window sun room just off the den. There should be a lot of natural light to brighten the cabin!
We have the cabin professionally cleaned by the leading cleaning company in Winter Park "Grand Impressions" after every guest stay! We have the carpets professionally cleaned and the cabin gets a deep clean several times per year. We can guarantee the cleanliness of the cabin, and promise that any issues that arise are dealt with immediately. Please note that the cabin is not a brand new condo, and as such, offers the warm, cozy atmosphere that many guests love and expect from a mountain cabin.
I appreciate the feedback, and I hope we have addressed your concerns! We apologize that the cabin didn’t meet your expectations, but after our discussion with you, it sounded like you did enjoy your stay overall. We hope that this response reassures future guests that we address any concerns immediately, and we appreciate hearing from you so that we can take action right away!
Helpful votes: 2/2
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