no next time
Submitted: September 13, 2011
Stayed: June 2011
nice lay out condos, but neglected, not clean, very noisy next door and upstairs, big dog on top of us barking, dishwasher did not work, sand everywhere in the dressers, walls all scruffy and the front door dirty.
Owner's Response: This was one of those weeks where things got off to a bad start and we never quite recovered. It began with our service failing to show up on time to clean the unit prior to the arrival of our guests.
However, the cleaning crew responded right away and did so with a minimum of inconvenience to our guests. While our guests were out we/they went the "extra mile" and had the carpets and furniture steam-cleaned.
The cleaning crew also returned mid-week and cleaned the unit for our guests. Every effort was made to make amends for a bad start to the vacation.
For 2012 we have removed the carpets and replaced them with beautiful laminate flooring. All rooms have been freshly painted. The garage area has been repainted along with the first floor area and the entire stairwell area.
There is brand new carpet in the stairwell.
We sincerely regret that this family did not enjoy their stay. Every effort, and then some, has been made to address all of their concerns and issues.
On the positive side, we have four families returning from last season, two of whom were also with us two years ago! We hope that the family who did not enjoy the condo will give us another chance at some point in the future.
Helpful votes: 1/1
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