Self service condo?
I have never felt less welcome at any motel I have ever stayed in. The office was closed when we arrived, no one greeted us. Our room was left unlocked for us, without a key so that we could not leave the room without leaving it unlocked.
When I did go to the office the next day, the manager was rude. I was given an inventory list and told that I needed to inventory the room or I would be charged for items that were not on the list. It was not my job to inventory the room. I have stayed in many motels and condos, and this was a first for me. Were they really that concerned that I would steal a fork or a plate? We were also responsible for doing the laundry and the dishes.
When we checked out, there office was again closed. No one was there, so I dropped the keys in an unmarked box. I wonder if I will be charged extra for that?
The accommodations were fine, clean, new, etc...
The price was ok.
But I will never go back.
Owner's Response: This property is not a motel/hotel with 24/7 office, but individual condos. We could hang lock boxes on the doors and let the guests fend for themselves. But we chose to have an office because we believe in providing good service (but it is not open 24/7). Confirmation letter and email containing check in instructions clearly indicated the office hours and that the guest needed to make alternate arrangements if they are checking in after hours. The door was left open for the guests so they could make themselves at home and check in the next morning and they were notified that this is what we were doing since they were arriving late. Keys are not given out until guests check in, as our experience has been that once guests get keys, they do not bother to check in. If this was not a safe location, we would not leave the door unlocked. It would have been perfectly safe for the guests to go out.
I was not rude to the guests. As you can read from our numerous reviews, we go the extra mile to serve our guests. Perhaps the guest felt it was rude for us to ask that they check the inventory list provided. This is for their protection. Inventory is made after every check out, however, we are human and sometimes miss things. Having guests check the inventory, gives them double assurance that the inventory list is correct and that there are no damages. We have had to resort to this system, as it holds both our staff and guests accountable and, yes, we constantly find things missing or damaged after guests leave. Most of our guests love how well equipped our units are and this system, though an inconvenience, assures that the unit will be in good order for the next guest. Most of the time, it is not the guests stealing anything, but accidents do happen and things do get broken and thrown out.
We require all guests to wash the towels and throw them in the dryer because they are very thick and take a long time to dry. This helps out the cleaners, especially when there is a quick turn around in check out/check in. Most of our guests do not mind doing this as they love our plush thick towels, rather than the standard thin towels you find in many rentals.
The guests checked out on a Sunday. In honor of the Sabbath, our office is closed on Sundays and there is a drop box right outside of our office door, where guests can leave the keys. This is not an unusual practice. We have never before received complains about this system.
Helpful votes: 2/2
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