We killed a total of 8 LARGE cockroaches during our stay - 5 in one evening - several of which ran across the livingroom right where we were sitting. We saw the first one several hours after we arrived on Saturday so we were very careful not to leave any food out or dishes in the sink. The roaches appeared at all times of the day and evening so I can only imagine what happened when the lights went out! One was found crawling across the dresser in the bedroom next to a suitcase. We spent our last evening going thru every suitcase so we wouldn't bring them home with us, and spraying all the baseboards with Raid. The house is not kept up well. The air conditioning vent on the ceiling were hanging down and there was what appeared to be black mold growing on the ceiling around them. One of the windows was duct taped in and a Trival Pursuit game was stuck in the window to hold it in place. Unless you enjoy spending your vacation with large roaches and mold, I would NOT recommend anyone stay at this house. I had to give this one star to be able to submit the review, but it really doesnt deserve even that.
Owner's Response: The Owners as well as the Managers are deeply disappointed that we had guests that did not feel satisfied with this home and felt the experience was unpleasant. We will work together to address all issues with this wonderful home. This home is under a monthly pest management service and we have not had any issues with pests until this stay. There has been extreme rainfall and the roaches in question are actually referred to in the South as "Palmetto Bugs". They prefer the outdoors but are capable of getting inside, especially when there as been excessive rainfall. We were not informed about the abundance of creatures during this visit and certainly would have had the home resprayed had we been contacted. This home just received a brand new A/C Unit in late June. It appears to keep this home so cool and comfortable that there has been some condensation around the ceiling air vents that has allowed some mildew to form. We immediately addressed the issue when informed and have plans to repaint the ceilings as soon as time allows. The home has an entire wall of windows that overlook the beach and offer breathtaking views. The window in question is a small window, located behind the entrance door. The window was opened and when a previous guest went to close it, it did not shut all the way due to rust on the exterior side. To keep the rain out and A/C in, it appears this guest placed tape around the window. The window needed to be special ordered. We encourage all our guests to contact us during their stay at any of our homes if they have any concerns. We certainly would have addressed these issues had we been contacted during the visit. We have been fortunate to share this home with many happy guests, families and friends and look forward to a successful rental season. Once again, our phone numbers are posted throughout all of our rentals. Do not hesitate to use them when staying with us. We know how important and needed a Vacation is and strive to offer as pleasant an experience as possible. We live on Folly and are just a quick bike ride away.
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