Do NOT stay here
Manasota Key and the view from Almost Heaven was nice, but my advice is to avoid this rental. The kitchen was greasy and covered in ants. It wasn't bad enough that it would prevent us from going back, we just wouldn't plan on cooking or eating there, but given that this time that was a big part of our plans, would make it a last choice destination for us in the future. The real killer is they don't take credit cards so you have to send checks. One for the rental and one for a deposit to be held in case of damages. They said if there were no damages they would mail the check back. I could not get them to return the check. In fact, they ignored all my correspondence inquiring about it. I was finally forced to cancel the check, which is not cheap, because I had no idea what they were planning on doing with this check and did not want it floating around out there somewhere to be cashed at some point in the future. Due to there lack of response to my inquiries about the check should be enough of a concern to anyone to avoid staying at Almost Heaven. We will not be going back. There seemed to be plenty of available rentals that we will try in the future when we return to Manasota Key, which I'm sure we will. It is beautiful.
Owner's Response: VERY surprised by this review. As of today we have accommodated 1,192 guests at the 3 units at Almost Heaven and we have rave reviews from virtually all of our guests.
In an effort to insure continued excellent service all guests are provided with a questionnaire that we encourage them to complete and forward to us at the end of their stay. Tonia was no exception and her comment sheet indicated NO problems or inconveniences at her Vacation Rental, YES she would rent again and her summation was : All in all, we really enjoyed our stay. Thanks!!! Guests are also encouraged in their check-in instructions to immediately report any issues small or large during their stay. We strive to respond to all issues as quickly and efficiently as possible. Had Tonia reported a greasy stove, cleaning staff would have been dispatched IMMEDIATELY and done a complete reclean...cleanliness in all of our units is a top priority and we pay our staff among the highest wages in Southwest Florida..In return we require that guests find their units in spotless condition. Ants can sometimes be a problem in a tropical climate,usually when guests leave food , especially sugar, exposed. This property is on a regular pest control maintenance program and as such, if an issue does develop, someone is dispatched the same day. Again nothing reported by Tonia indicating that there was an issue. With respect to her security deposit, she was advised via email that in an effort to help her with economic concerns, I had NOT cashed her deposit, and had simply VOIDED her check, but that if she required that the voided check be returned, I would do so immediately. To date we have not had a response to our email. Our office has a toll free number with access to 24 hour voice mail. We have had no verbal communication from this guest to date. Incidentally, her voided check, has been returned to her.
Our rate of repeat bookings at Almost Heaven is now over 75% That is virtually unheard of in the rental industry. Obviously, the vast majority of guests are extremely pleased with the location, ammenities and excellent service provided by Sunshine Vacation Rentals and the proud owners of this unique Gulf front property.
Helpful votes: 7/9
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