business
House, 3 Bedrooms, 1 Bath, with Hot Tub and Jacuzzi
http://www.homeaway.com/vacation-rental/p259308vb
(925) 682-6442 (California, USA)
Sierra Tract
South Lake Tahoe
Very rude
Submitted: February 3, 2013
Stayed: December 2012
We stayed in the house this winter. Our experience was negative. When we arrived to the house at 4 pm, it was not cleaned and was not ready for us. The owner, Cheryl, was difficult to communicate with. She did not compensate for such incredible inconvenience for 8 people on the day of arrival, and the security deposit check came 4 days later than it was described in the contract. The house itself is functional, but rustic, and the heating system is not well balanced in a way that the lower bedrooms are overheated and very dry. We do not recommend neither the house, nor dealing with the owner and supporting her business. On a bright side Tahoe is beautiful, find the right house for yourself!
Owner's Response: The guests arrived early before the cleaning crew could complete their job. They were an irate group and would not let the cleaners come in until the next morning. The heating system is a new forced air throughout the entire home. We rent this home all winter without any complaints. They wanted an additional $200 back from us; which we did not agree to. We returned their full deposit in the time alloted.
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