Misleading amenities in condo
We were disappointed that the owners of this unit had not only posted misleading information regarding the amenities for this vacation rental condo and also misrepresented the amenities when we booked the unit. The list of amenities posted on the Homeaway.com website specifically states that there is a washing machine and clothes dryer in the kitchen of this unit. When I called the owner to book the unit, I had specifically asked if there was a clothes washer and dryer within the unit was assured by the owner that there was a washer and dryer in the unit. Having a washer and dryer within the condo was a critical feature for us as my wife is rehabilitating from a hip injury. Upon our arrival at the condo, we were disappointed to find out that there was no washer and dryer within the unit. To make matters worse, when my wife called the owner, the owner minimized the necessity of the washer and dryer in the unit stating first of all, the website information has not been updated since two years ago (possibly meaning that there MAY have been one in there at one time or other or is now locked behind the door in the kitchen that she made clear that the door was locked and not for our use) and secondly stated that we could surely take the elevator to the washing facilities on the first floor and pay $1.25 for use of the washer and dryer. My wife found her matter of fact attitude very condescending during the conversation.
We did not let this issue deter us from having a pleasant vacation in Indian Shores. However, I would not recommend this specific condo to a friend or relative. Integrity of the information posted for any condo rental unit would be our minimum expectation and this was clearly not satisfied.
Owner's Response: Jim and I always hope our guests love their stay and accomodations. We were so distressed about the above reveiw , because we are accustomed to wonderful reviews.
All we can ask future travelers is .. please read the amenities for each unit you consider on line. Like us, many owners have more than one unit and they are each unique in what they offer .
If interested , a little history on this review:
The original booking for this guest was h/a #229601, a 2 story townhome unit, 4 miles off the beach with a washer/dryer. This unit is a fabulous , but has steep stairs.
The husband booked the unit, never mentioning his wife's surgery.
As the conversation shifted , I happened to ask, "would you like to upgrade to the beach, at no extra charge? " He was excited, I gave him the unit number on line, he was going to discuss it with his wife and call me back. He called back and booked the unit.
A misunderstanding of amenities occured. When his wife called, she said, "you advertised a washer dryer". I was then informed, by her, she was recovering from hip surgery. I said, "no mam, I did not" ."Your husband originally booked a differant unit, which is 4 miles off the beach but has a washer/dryer in the unit. However he changed his mind thinking you would love being on the beach."
She got very quiet. I told her there was a w/d in the building right outside her door and down 1 floor, via elevator, for $1.25 a load.
In addition, we offered to move them back to the original unit .
They didn't want to move. They wanted this beautiful beachfront unit, and why shouldn't they ?
It's fabulous. Read the reviews !
I guess they decided a washer/ dryer couldn't trump a Florida sunset from their own private balcony ,after all ..
We are excited to share our many units with guests from all over the world. We encourage every reader to review all amenities, so your specific needs are met. Because it is Our hope that Your stay, Exceeds your Expectations ! There is nothing AVERAGE about it!
Heather and Jim Inman
Helpful votes: 3/3
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