Great Location Nice Home
Submitted: May 30, 2012
Stayed: May 2012
We had a group of six between age 30-65 that stayed for a long weekend. The home is nice, plenty of space for people to spread out, and the location is pretty hard to beat. The three bedrooms were good size, and there was a pull out couch in upstairs bonus room. One the surface, and what we used the home for, it was fine. But after closer examination of the home, there are many maintenance items the owners have neglected. Not what one would expect for paying this much per night. We couldn't even use the propane BBQ after spending time and money to refill the tank ourselves. Cabinet doors are falling off in the kitchen. The floors were dirty when we arrived. We had to wash the bed linens in one room because they were visibly still dirty. Counter top tiles have fallen off in the bonus room. The hot tub was lacking chemicals and dirty when we opened it the first night. There is a sauna that is off the master bedroom deck, but can't be used because someone has damaged the controls so badly the unit is melted, and black smoke stains are visible from an outlet on the wall. Total fire hazard! The list goes on. I was looking forward to writing a stellar review and overlooking the maintenance issues. Our time in Bend was great, and staying in this prime location and "upscale" home was what our party is accustomed to. However, after receiving an email from the owner accusing our group of single handedly destroying his home, it is important to warn future potential renters. We took great care with his home, and spent time before leaving to clean. We were even looking forward to renting this home again next year. As sad as I am to look elsewhere, at least we won't be dealing with this owner again!
Families with Teenagers
Owner's Response: Unfortunately this review was in response to my email to this guest. I told him privately that the house was treated very poorly and my housekeeper took 3 times as long to clean after their visit. The group's contract had them leaving by 11:00 AM on Tuesday 5/22, however my housekeeper called me at 6 that evening saying they were still in the house. After calling the guest and he finding his contract, he agreed he was supposed to be out. Luckily I did not have guests checking in until Thursday. My housekeeper would not have had the house available if we had peopole booked for Wednesday. The hot tub is professionally cleaned each week. The maintenance man called me to say that the tub is not equiped to handle 9 young men (his count) and he had to dump the water twice during their 5 night stay. I have never had a bad review, ever, and I have many, many annual return guests. This is a beautiful home and it is always treated with respect by my guests. After the complaints by my staff I informed this young man that he would no longer be welcome. I let them in early upon arrival, noon instead of the normal 4 PM and I accomodated an extra night for this group. Other than my initial meeting to let them in and show them around (the guests were very greatful that I let them in early) I had no other contact with the group. I have been in the hospitality business for 40 years and I know when a group is not welcome back.
Helpful votes: 8/10
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