Rude and unpleasant
Thank you for letting all 10 of us stay there but right off from the start it was a terrible experience. First of all we had to wait a half an hour in the heat while waiting for you to bring us a key you had forgotten to leave in the lock box, secondly, after giving us the key and leaving we went to check to make sure it worked and it was the wrong key. Leaving us to wait in the heat once again, and also delaying our plans and reservations. The house was understocked, as we had to go out and buy our own toilet paper and cleaning supplies (laundry detergent ect.) Also, the house had an unpleasant smell and the temperature was set so we could not lower or raise it when we tried. LASTLY, the icing on the cake, after leaving your horrid little place, we realized we may had forgotten some very important medication, which if not taken could result in my son and myself having some serious problems. When my husband went back to see if it was there you would not let us even go check so we did "not disturb your new guests". Excuse me but I believe having medication for health problems is a lot more important than avoiding a 5-minute disturbance, not to mention that if your house was actually cleaned after our stay, the maids would have notified you that our medication was there. Not that you would know, considering you did not even try to call the maids or anyone else that would have seen it. So thank you for making our first two days on our 17 day vacation terrible, we are now spending a happy, relaxing (hopefully once we find a pharmacy) stay at a much bigger, cleaner, well-kept house, WITH A POOL.
Owner's Response: Dear Guests,
I am unpleasantly surprised with your review after I allowed you all 10 people to stay in our home even that website specifically said that we can accommodate 8.
And especially I am surprised calling me rude. I met you for just a few seconds. If anything i am accommodating and responsive to my guests at any hour.
I did made mistake forgetting to leave the key in the box that morning. I got delayed with a U-haul and did not come back on time to return the key. I did apologize for that.
You arrived to the house a little bit earlier that the check in time. You did not have to wait in the heat, just two minutes walking distance we have beautiful enormous club house and the pool with tiki bar with food and refreshments.
I have no idea with what we deserve that you call our beautiful, perfectly cleaned house "horrid" place.
I, as owner, just spend two nights before you arrived and there was no smell and I was able to lower temperature to comfortable 73
degrees. You could call me or my cleaning lady to help you with thermostat if you did not know how to operate.
On our website is stated that we provide starter cleaning kit for your basic needs and for $70/ night you can not expect to have Disney Resort accommodations. We are not the hotel or the time share. this is private home and the prices reflect that.
I did send my cleaning crew to check on your maybe left medication as you stated and they did not find anything. I left a massage on your husbands phone about that.
Can you please find in your hart strength to take this review off my website since it does not reflects at all our house and our service!
Helpful votes: 2/4
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