Magic Star Villa
Submitted: November 26, 2011
Stayed: November 2011
The house was great, fantastic layout for two families. We had a total of 10 people in the house and 5 were children. We had plenty of room and never felt crowded. The proximity to the Disney parks can't be beat for a house (less than 15 minutes). The pool and spa were great, heated and comfortable, got tons of use. The house and pool were very clean, nice large washer and dryer. The customer service provided by the owner was exceptional, a very easy rental process.
There are a few things I think maintenance should be more on top of, extremely slow drain in MB #1 sink, towel rack in MB #2 that would not stay on the wall, some of the sheets were getting thin, and for the amount of people it sleeps it could use a few more pans/utensils for cooking. I am an offsite owner of a rental property as well and I count on the management company to keep up with these sorts of items and let me know when they need to be tended to.
Overall though, this is a fantastic house for a large group. Without reservation I would recommend this home to anyone looking to stay near the parks in Orlando. I would absolutely rent this home again. Thanks for facilitating a wonderful week at Disney!
Owner's Response: Thank you for the review... I am glad you enjoyed your stay. We appreciate you reporting the slow draining sink and loose towel rack (which we passed to the management company as soon as you reported it during your stay). The management company does normally catch these items but with your feedback we are able to make sure those small details are taken care of before the next guest arrives. To be honest, we chose our management company mostly for the cleaning service (were unhappy with previous ones) but we find that we also need to do our own maintenance / review / inventory on a regular basis because no paid service ever seems to catch all the 'extra' details that an owner would.
Thank you for the recommendation...we hope you visit again!!
Helpful votes: 6/8
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