We arrived for our honeymoon only to find a filthy, messy house with piles of dirty sheets, comforters, and towels lying all over the master bedroom and laundry room. The main house was not yet cleaned. Beds were not made. Dirty dishes were in the kitchen sink. In the two bedrooms with queen beds, we found the bed frames cracked in the middle on each side, suppored by stacks of books. The top of the electric oven in the kitchen was cracked in at least five pieces. Two of the three tubs, we later realized were clogged, after my wife spent about four hours cleaning the place. The fridge ice maker was broken and one of the two boat lifts, the smaller lift that would have fit our boat, was inoperable. On of the lights in the kitchen flickered continuously. The enire place smelled like fish, as the last renters did not abide by the rules; even keeping fish in the masterbedroom small drink fridge. This house had not been updated in quite some time. There was grease everywhere; between the fridge and cabinets, on the floor, on the sinks, and dinning table. While, after cleaning the place up; we did eventually enjoy our time. The owner, while having promised to refund us the cleaning fee; has yet to mail me a check. Renter's beware!!
Owner's Response: Renters Beware,
I understand that this person was upset, and he has received a refund check. The number one issue and was not mentioned is that if you show up early and the cleaning crew is not done cleaning the house and you send them away it's hard to say it will be clean. Our check in time is 4:00pm to allow the cleaning team time to get the house ready. It is true the stove top was broken by a previous renter, it is now fixed. We also added new mattresses, bedding, and heavy duty steel bed frames.
Though we feel this is an unfair depiction of our property, we do all we can to make your stay a POSITIVE experience. If at any time you have an issue we work fix it. It is difficult to have a property like this is this location due to all the salt and up keep is an ongoing issue. We have two boat lifts which is rare for this area. We feel this is a great house, a good deal for the money, with a great fishing location. In short, if you show up early, PLEASE allow the cleaning team time to do their job, and if you have an issue please give us a chance to make it right. We appreciate you business, Thank you.
Helpful votes: 1/1
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