Simply Stunning
Submitted: September 19, 2012
Stayed: September 2012
A beautiful comfortable and stunning home in a peaceful and wonderful location. My partner and I have been coming to this part of Florida for over fifteen years, this home is the best by far that we have ever stayed in. Every comfort imaginable included, we wanted for nothing bar another week or two! Sadly we were let down on our arrival by the so called 'Consierge' - property manager. He could not be bothered to turn up to greet us and pass over the key which meant we spent 4 hours ( having spent the best part of 14 hours travelling) sat on the doorstep uable to contact anybody connected with the Villa. The local police force were amazing and managed to track this guy down but not before our first evening was ruined by not being able to get into the villa until 9pm, by which time we were unable to book into any of the local restaurants and we had all been bitten to death by red ants. Such a shame, it would be so much better to have a key safe on the outside of the property so the next time the 'Consierge' has other plans for Labour Day at least the arriving guests have acccess.
Recommended for:
Age 55+,
Families with Teenagers,
Families with Young Children,
Romantic Getaway
Owner's Response: Although we greatly appreciate this guest's 5 out of 5 star review, in defence of our Property Manager's shining reputation- which is proven throughout various previous guests' reviews on this listing,- this guest's "incident" on arrival could have easily been avoided had she left a phone number to which our Property Manager could return her call to.
While our Property Manager admits to having some fault in this guest's "let down" with regard to her arrival, he vehemently apologized for missing her call, immediately had a colleague let the guest into the property once he discovered what happened, and tried to get the guest into restaurants.
Stating that our Property Manager "couldn't be bothered to turn up" and that "he had better things to do" is an over exaggeration, dramatization, and couldn't be farther from the truth. We're disappointed by this guest's attack on our Property Manager's character.
Helpful votes: 0/1
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