HORRIBLE start to vacation if you have to cleanup the place yourself!!!
When we arrived late July 2013, the place was completely trashed from previous tenant. No cleaning service or management checkup, even though I supposedly paid for it. I called the property manager and owner multiple times without ever getting an answer or call back. We had no choice but to clean the place ourselves and make the most of it. There was a TUB of SAND and rocks in the twin bedroom so kids could play, to give you an idea. Sand and dirt everywhere. I had to vacuum sand off the queen bed! One sink was clogged with tissue paper. One tub was clogged with hair and sand. Bottles in the tub with sand and dirt. Melted candy, candy wrappers, pretzels, jug of ice-tea on the floor and everywhere in bedrooms. We found toilet mat in the closet of the other bedroom. Sheets and pillow cases all over the floors. Dirty dishes, unflushed toilets, opened chips and soda outside attracting ants. It took 5 adults 2 hours to cleanup and even then I laid out our beach blanket so my son wouldn't crawl on the floor. Pillows were lacking and I had to use my beach towel as a blanket. Queen bed had a broke leg. Garage a mess and unusable. List kinda goes on. Thank goodness they had a couple vacuums, brooms, etc. Thank goodness we brought some tools so we could unclog the tub and sink and fix up things.
We left the place in near perfect condition with everything cleaned, trashed removed, used items washed and folded, etc. If the place was the way we left it I wouldn't be writing this even though I found it a little run down and lacking pillows, sheets, etc. Unfortunately it wasn't and my attempts to contact and reason with the owner have been ignored. I get that bad tenants happen. But just apologize and try to make it right. Instead they changed the listing probably trying to avoid this review since I tried contacting them to reach an understanding. If they don't reply to my calls, emails, return my security deposit, and provide some compensation I plan on filing a legal claim.
I suggest you reconsider renting this property unless they change how they run things. Just not worth the hassle if the previous tenants ruin the place before you arrive. There was a previous 1 star review with exactly the same outcome. I figure a lesson was learned then but this is a pattern. Beware!
Owner's Response: I was on vacation, out of country, when this happened. I FIRED the cleaning crew and found more reliable maids for 2014 season.
Helpful votes: 14/14
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