Agree with Never again
Ashley, your assessment of the place was exactly what we experienced. In fact, we may have been the guest prior to you in March. The house was filthy (hair, dirt, unclean toilets). The jacuzzi was broken and we were given the same story that the prior guest broke it. The dishwasher was also broken and the dishes were dirty. We spent the first day sanitizing dishes, moping floors and cleaning bathrooms. Not exactly a relaxing start to a vacation.
We did contact the owner and she offered us dinner and to have the cleaning lady return. We found the whole scenario frustrating. The cleaning lady was there when we arrived and shortly left without finishing. She came back to clean the place after our complaint although we explicitly said we had cleaned to our satisfaction and didn't want to be interrupted. On the day of our departure, she arrived early in the morning, although we had we had an noon departure and were told there were no check out times. We don't think the owner books enough time for a proper cleaning. We were also conscious of the fact that the cleaning lady told us she would be fired if she had complaints and mentioned several times that she is a single mom, the expense of living in Barbados, and Claudia's wrath. We did appreciate the cleaning lady putting money on the phone. Although we were given a phone, it had no minutes. Not being familiar with lime and a "top up" we had no idea how to get the phone to work. We gave the cleaning lady money to top it up as we thought a phone in the house was important.
We were informed Claudia would meet us at the airport, but a gentleman with a sign was there instead. He had the key to our place and had we not complained we would not have heard from Claudia.
In all, we were looking for a relaxing vacation but involuntarily became far too involved in the lack of the management and service.
Regarding the location, the beaches in walkable distance were not ideal but taking a bus (10 minutes north) was a better solution. Town was in walkable distance, but once off main road, getting into the complex was remote and not well lit. Not recommendable to walk at night. The photos are accurate but everything is a lot more tired than the photos show. One interesting note, not shown in the photos, are the security gates (jail cells) on ALL the downstairs windows and doors. They are closed with padlocks. That is the security system.
Owner's Response: Dear Stacy,
The day of your arrival, the manager was not able to make it to the airport, but the "gentleman" who met you is our favorite taxi driver who gave you for sure a lot of information along the way. At your arrival, since you were late, the maid decided to press something and when you got to the house, she left because she had finished her work.
When I spoke to you and you told me about the house not being clean, I got alarmed and I immediately asked the maid to come and check the day after and when I asked you if you wanted to see me, you said that you wanted to be left alone and since then, I never heard from you again.
We are really sorry that you didn't enjoy your staying at our place, but as you can see from many other reviews, a lot of guests were extremely happy, so I have to say that our property is not ideal for your needs.
I also would like to explain that the iron bars we have on the two doors downstairs where added for security especially for families with young kids. They can totally open and disappear, but they allow the guests to have the breeze coming in the house.
Helpful votes: 2/3
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