Adequate
Submitted: February 4, 2013
Stayed: February 2013
We stayed in the Cozy Kahuna for the first weekend in February - 2013. It was an underwhelming experience for us. We had been skeptical considering there were no recent reviews on VRBO but booked based on the description of the cottage and images. We decided to pay the extra $25 for linens and towels. When we arrived, neither towels nor linens were set out for us. There were a large number of old towels in the washroom cupboards, but most were either dusty or looked to be unclean. We searched for linens in the cabin, and found a cupboard in the kitchen with some mix and match sheets and pillow cases. They were stuffed into the cupboard and did not look clean so we decided to wash a set, and also a set of towels before we used them that night.
Next we set out to cook dinner, but could not find a BBQ lighter or matches anywhere in the unit. I searched outside around the deck area, but could only find empty beer cans and bottles in the bushes near the BBQ. We found a small bag of charcoals in the closet, but nothing to light them with. We had to give up on the BBQ idea. We decided to have a glass of wine, but unfortunately there was only one wine glass, and a number of champagne goblets that we had to make do with.
Using the hot tub in the evening, we found that the outside deck had no lights except for 2 dim solar powered lamps near the tub. We tried replacing the lightbulb on the outside fixture, but found that someone had nailed a piece of wood on to the fixture and it was impossible to replace the bulb without pulling out the wood. When our linens and towels dried we placed them on the bed in the master bedroom, which is much different than in the pictures on the listing. We pulled out the mattress only to find cobwebs, dust, and what can only be described as unsanitary conditions behind the headboard and beside the night tables. We made due with what we had, and some would argue that given the price it's understandable if everything wasn't perfect. What I say to that is - each of these things is very easy to fix and creates a better experience for your renter. Two wine glasses, a matching set of linens, new towels (not old, stained ones), outdoor lighting, and a BBQ lighter can easily be obtained in one trip to Ikea. A deep clean, with a thorough vacuuming and updated pictures is also easy enough to sort out. If we had known all these things, we certainly would have booked elsewhere. As of today, I have not heard from the owner regarding linen fees.
Recommended for:
Romantic Getaway
Owner's Response: New towels have been purchased and 3 matching sets of sheets and bed spreads have also been purchased. Wine glasses have been replenished and the lighter has been replaced. An electrician has been scheduled to repair the outdoor light connection because it was not a burned out bulb. The cottage had a deep cleaning today, including a though vacuuming, moving of furniture, dusting, and sanitizing. A different housekeeper has been assigned to clean the cottage in the future. All issues have been resolved as of Feb 15, 2013 except for the deck light which should be resolved within the week.
Helpful votes: 9/9
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