Magnolia House Wilmington N. Carolina 8/13-8/20/12
Submitted: September 10, 2012
Stayed: August 2012
Although the listing states "while staying at Magnolia House guests enjoy the privacy and comfort of a family home, with the amenities of a luxury hotel..." that was not the case with us. After pointing out over 25 deficiencies to the owner, documented by photographs, she has assured us it has been taken care of. So it is possible that the comment now applies, unfortunately not for us. The house is lovely but in need of maintenance and cleaning. No extra towels or linens, dripping sinks and tubs, doors that do not close in both bathrooms and bedrooms, torn furniture upholstery, wires coming out of the ground on the patio, dirty and stained wooden floors, but as you see the list goes on. We were all related so we managed to have a fun and enjoyable time together, as we were there for a family wedding. It allowed us to all be together and share the weekend together. It could be a beautiful place with a great deal of routine cleaning and maintenance, which I am sure is a challenge in a house of this period. The owner offered us a weekend in exchange for the inconvenience but we were only there for the wedding nearby and will not be in the area again for the foreseeable future. The photos are very "staged" and not a true representation of actual furnishings. The property manager who was not helpful has been replaced. I would recommend the property if it has been improved and cleaned.
Recommended for:
Girls Getaway,
Families with Teenagers
Owner's Response: Dear Celeste,
Again, I am grateful for your feedback and thorough list regarding your recent stay at The Magnolia House. If you do decide to come back and see the house again (perhaps your son in NC would like to come for a weekend?), then we would welcome the opportunity to show you that each of your concerns has been attended to. The maintenance and cleaning issues you have mentioned have each been addressed and remediated, including the purchase of new furniture and new linens and new towels. Our house has been a popular vacation rental for 5 years, and we routinely replace items and attend to maintenance concerns throughout the year. We realize too, that not every vacation rental is suited to every guest. As you mentioned, The Magnolia House is an historic property, built in 1921, and as such, the style of the house may not have met your specific needs. Our plumbing is different from newer construction, for example. Nevertheless, it is our mission to make sure that each of our guests enjoys the house as much as possible, and has a relaxing, comfortable stay. Again, thank you for bringing these issues to my attention. I am confident that the recent upgrades to the house will help us to meet our goal of pleasing every guest that stays with us.
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