1
Disappointed
One of the reasons we chose this property was because of the positive reviews. However, our overall experience was very disappointing.
Although the Texas summer creates a challenge regarding pests, upon entering we were faced with the immediate task of killing large waterbugs in the living area and the kitchen. When opening the back door to access the laundry room we had to dodge several wasps, and kill 3 nests soon thereafter. Although it was convenient to find poison in the pantry, it would have been nice not to have to deal with these details. We also had to buy a package of toilet paper upon discovering we were left with half a roll for the entire property; an unacceptable detail to request of any paying guest.
We wouldn’t recommend this place for more than two people since only the master bedroom has decent storage space for clothing. One room had drawers full of miscellaneous items and children’s toys; the other had neither closet nor drawers. A minor aesthetical blip was the large picture frame with no picture inside, giving us concern that we would be held accountable for the missing artwork. While the photos are accurate, they do not capture the bleak feel created by the décor, nor the minimal comfort afforded by the place.
On the plus side: the location is very convenient, the towels are new and very nice, and the master bed is comfortable. But given the price and strict requirements, as well as the issues above, we regretted our choice and longed for the comforts of a reliable hotel.
Recommended for:
Tourists without a Car
Owner's Response: Thanks for the response Lynda, we appreciate your input. We sincerely apologize for any inconvenience or discomfort you may have experienced. We work hard to maintain a consistency in our quality, but there are times such as yours, that we fail to do so. It was especially challenging getting the vacation rental prepared for you, as we had a long term tenant (almost 2 months) who vacated the day before your check in, and our regular cleaning crew was not available to help us prepare for your stay. We only had about 6 hours to make your place ready and apparently several things were overlooked. The prior tenant had left some belongings in the drawer you spoke about. We were unaware of the waterbug situation as nothing has been mentioned about them prior to your stay. To anyone concerned about storage space in the bedrooms, this is a 3 bedroom rental and 2 of the bedrooms have ample closet and drawer storage space, including additional shelving and drawer units in the closets.
In over 2 years of doing vacation rentals, this is our first complaint, and we take it very seriously. We are updating our decor and would love another chance at having you stay with us. We will give you 50% off next time in order to make up for the shortcomings of your stay. We hope you will give us a second chance.
Helpful votes: 3/3
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