Not As Advertised
Submitted: January 5, 2013
Stayed: December 2012
Pos feedback removed due to lack of space.House is lovely but discrepancies w/ the description provided when placed deposit & what was available when we arrived disappointed.NOT true ski in/ski out location.We wish the unit had provided easily identifiable address #s to locate house @ arrival,hand soap for ea sink,hair dryers in ea bathrm,adequate trash bags for stay(had 6 after 2 requests),adequate towels for all to bathe+extras for the hot tub,hot pads(burns occurred in our group), kitchen timer(other than micro),better supply of cooking utensils/cookware,&trivets,plastic wrap&aluminum foil,new broom/dust pan,addit'l seating in the living areas,TVs in the 3 rooms on entry level including bunkhouse.Addit'l maintenance issues exhaust fan repair in upper most master bathroom,jetted tub returned to working order,thermostat accuracy throughout the house,lights out throughout the home,non-existent door latches,a temp blind in the master bedroom missing a blind that had been sent for repair,icemaker in the freezer appears to be broken.If you intend to cook@this location,the cooking triangle in kitchen,not truly gourmet as advertised,is awkward.Bring a step stool if you are short,the microwave is placed high.Plan to run the dishwasher OFTEN if you have a large group&eat in the house.We discovered evidence that suggested housekeeping did not complete tasks,beer bottle in trash in bunkhouse where younger children staying,bathrm that appeared not cleaned,thermostats left@temperatures too high for the house to be comfortable upon arrival(above the recommended max),entry/exit doors that were left unlocked,&lack of attn to remove grease build up between countertop/side of range.Not all rooms have a private bath as advertised.There are 5.5 bathrooms rather than 6.Many bedrm/bathrm doors do not lock for privacy.The whirlpool tub did not work.Older guests needed the elevator which was purposely disabled.The key seems to have been lost by the mgmt co.This house would be difficult to navigate if on crutches.Gripper bottom socks a plus.A picture,now removed,showed a wall plaque featuring game room&game tables,which do NOT exist.PropertyNOTkid friendly very few puzzles/games&NO movies avail.Bookd unit because of the "advertised" game room&kid friendly activities.Currently photos on VRBO.com of recreation rm are not same room as what in unit.Check comp properties before booking,pricing varies greatly.The addt'l sq ft may not be as important as amenities offered in other units
Recommended for:
Girls Getaway,
Romantic Getaway
Owner's Response: Dear Potential Guests,
The Chalet is a "ski in ski out" property according to all the realtors in Vail and Copper. It is only 160 yards from the Lumberjack lift. We have had only five star reviews from guests for my four properties in Lewis Ranch Copper Mt. which include vrbo #226911 and 292932. The five star review history speaks for itself. The rating is a 4 out of 5 from this guest so he must have had a nice time. We never have been accused of false adverstising before. Only five star reviews until this guest. Regards, Susan Joch
Did you find this review helpful?
Yes
No