Not that great
I feel this home is misrepresented on this site. It is much shabbier than the pictures depict. It was clean except for the heap of laundry the cleaning ladies apparently left in the laundry room. We tried to dry some of it, but it was stacked into the washer and dryer and smelling by the time we got there. The basement was musty and a couple who were planning to sleep down in the basement ended up on couches. We did run the dehumidifier but it never seemed to get better. There were some nails sticking up in the floor. We texted Michelle about our problems including being unable to get the TV's to work except for the one in the musty basement. Never received an answer and did not hear from her all week. The neighborhood was also shabbier than expected but the people were just lovely. Never felt unsafe in the short walk to the Utica station (which is the one to use). Did go to Peaches, very good. There is not much for grocery stores in the neighborhood either. All in all, if Michelle had just helped us with our concerns I would have rated it better but as was, I was disappointed in the service we received. Would not recommend.
Owner's Response: I am very sorry that this guest felt this way about their stay in my home. I always make every effort to respond immediately to any guest concerns or needs before, during and after their stay. In fact, I keep my phone on all night just in case there is an emergency of some kind at the house at anytime of day or night. I have four properties on Homeaway.com and never one bad review until this one, and in fact, if you read my other reviews you will see that I am usually commended for my responsiveness. Also, I am not sure who wrote this review as they did not put their name, but I checked my e-mails and text messages for the dates they claim to have stayed in my apartment, and I never received one call or text or e-mail from anyone during that time. Therefore, I can only guess that there was a mix up in terms of the number these guests were calling to try to reach me. I absolutely love my house and renting to guests from out-of-town and overseas. Unfortunately, you cannot please everyone all the time, but I take great pride in doing my best to make sure that each and every one of my guests have a wonderful stay, and I can guarantee that staying in my beautiful Brooklyn home will provide an excellent experience for everyone who chooses to rent with me.
Did you find this review helpful?