Not the best of stays...
Submitted: October 1, 2011
Stayed: September 2011
While the owner was a pleasure to deal with and made things very easy for us in setting up our vacation (i.e. light switches labeled, wi-fi instructions, etc.), we did encounter a couple of problems during our stay. The first was that we saw cockroaches in the kitchen the first night we were there. We alerted Resortquest (management company) and they said they would send out Pest Control to the house. But, they didn't, because we continued to see them throughout our stay.
The second issue has to do with a maintenance crew that came into the house (on their own) to "measure the crawl space." They apparently had a key for the house. They said, "Resortquest sent them to measure, by request of the owner." I'm not exactly sure why they would have to come inside the house to measure something that's outside the house. I was at the beach at the time, but my girlfriend was home alone. They told her, "well, there was nobody here yesterday." We eventually found out that the owner had told them to come during our stay, but were supposed to have notified us. Nonetheless, they should not have been stopping by at all during our stay.
This is our third year vacationing on Kiawah, and we've stayed at nicer places without encountering any problems. Because of that, we'll be staying at a different property next year.
Owner's Response: We thanked this guest for calling these two matters to our attention after his stay, and took immediate steps to prevent any re-occurrence. We are very sorry that he had any negative experience. We and Resort Quest, our rental management company, do our absolute best to make sure that everything is perfect for every visit. Every year we make updates and repairs to keep our home in it’s best condition. This is the first negative comment we have received in six years of renting. Our guests love our sunny house and its quiet lagoon setting. I have reproduced below some of the very positive comments we have received just in the last few months, unsolicited, from other guests.
“Just a quick note to tell you my family and I had a great vacation last week and very much enjoyed your home! This was a week full of family memories and we loved the slow laid back pace of Kiawah. We loved the house's open spaces and view to the lagoon.” April, 2011
“We had a great time and just loved the house.” May, 2011
“Just to let you know, we got the refund check last weekend.
Thanks again, we really enjoyed our stay in Kiawah.” August, 2011
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