Beautiful home but not family friendly
We are a family of 5 including 3 small children. We have traveled all over the world and I have never felt compelled to leave a review until now. I wish someone had written what I am about to write now because this is not a place to choose for a vacation if you have kids.
This is a beautiful and immaculate home but not at all family friendly if you have small children. Your rental agreement will start out will with an 11 page contract listing all of the things you're not allowed to do and touch. Once you get in the house there a another 50 page binder full of rules and photos of where every single object and nick nack is to be placed. There are notes taped to the walls throughout the entire house indicating more dos and don'ts. For example: Curtains and blinds must be drawn at sundown or no later than 9pm, don't place objects in the sink, you may sleep in the beds but you can't use certain blankets, you may use the washer and dryer but only if your items are already relatively clean Don't place objects here,, or there, neither sand nor sunscreen is allowed in the house (...beach vacation...), and just to be sure you're following the rules there are security cameras throughout the perimeter of the property.
If you have children and there is any chance they may spill, touch, break, scratch, play with or look at anything in the house this is NOT the place for you. Sadly it was a wonderful remote and safe location where the kids could run and have fun but I highly recommend finding another property. There should be a disclosure at the top of the agreement that reads Please rent our house and enjoy the beauty of it but don't come inside, and don't touch anything.
You can also expect an outrageous cleaning bill at the end. We did all of the laundry (sheets, blankets, towels, and dish towels), and spent 3 hours cleaning the morning we left (FYI you must be back on the mainland by 945 am or you will get charged) and they still charged us for 16 hours of cleaning. Who wants to have to spend their last day of vacation doing laundry and cleaning. It should have been included in the couple thousand dollars we paid to rent the place. We have traveled with our 3 small children since the day they were born and I have never had such an uncomfortable experience. Please be advised there is also nothing on the island. You must take the ferry (a 30 min there and back) if you plan to go anywhere. At first it may seem fun it became very inconvenient after the first day.
Owner's Response: The people who wrote the recent review are people with whom we had trouble from the very beginning. We should never have rented to them. They read or comprehended nothing of what we sent them. They grossly exaggerated every point in their note.
For example, the ferry crossing is seldom more than 5 minutes. It is 100 yards. County regulations require that curtains be drawn and no light brighter than the moon be visible from the beach during turtle season. The fine can be $200 per violation.
We charged them $100 less than the estimate that we quoted them, including their late delivery of the van. However, they feel that their efforts at cleaning warranted a much smaller fee and that they should not have been charged for returning the van late. We always return the property to arrival condition for the next guests. We have a set of standards and rules that we follow. Some guests think that their cleaning efforts meet our standards. That is often not the case.
We must pay for cleaning staff. Staff arrive at 9:45 at the ferry and we start paying them at 10:00. Sometimes guests choose to not have the Odyssey at the ferry by 10:00. That jeopardizes our ability to have the property ready for the next guests at 4pm. It also costs us money because we must pay for the staff until they depart. Since we charge our guests our actual costs for make ready, those costs start at 10am regardless of whether the Odyssey is returned or not. We have no way to ferry our staff, supplies and equipment to the house until the Odyssey is returned.
If a guest requests permission to stay past 10am, we will grant it providing:
a)Our staff scheduling permits the make ready to start at a later time or the next day
b)There is no guest arriving that day
These guests were extremely happy and told us they wanted to return until we billed them for the cleaning fee and late delivery of the van. They also did not return the van full of gas. Our staff was an hour late getting to the house because of late van return, and we had arriving guests that afternoon. Despite all that, they were charged $100 less than the cleaning estimate we quoted which they did not bother to read.
Helpful votes: 5/5
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