Nice house, poorly maintained
Submitted: March 5, 2013
Stayed: December 2012
The house was as advertised, so we were not disappointed with that. However, it suffered from owners who live in Orlando and were unaware of the maintenance issues we encountered. Examples: Cable TV didn't work the night we arrived, although the owners got that corrected immediately. There were no batteries in one of the TV remotes, and the battery in the thermostat was old and didn't work, requiring us to find replacements. The coffee carafe was broken, and the owners sent us out to buy another. And perhaps most disturbing was when a smoke detector went off at midtnight one night because of a battery that hadn't been changed, causing everyone a sleepless night until WE went to get another battery.
All this was compounded by endless excuses and delays in getting our security deposit returned, which we eventually received more than a month after the lease required it to be returned!
So our advice is simple: The house is great, but before renting be sure you cover these type of issues with the owner.
Recommended for:
Families with Young Children
Owner's Response: We take great pride in the care and condition of our house. The home is meticulously maintained. It is difficult to plan for unforeseen incidents like batteries, ect., but we do our best to make sure the house is perfect for your stay. In regards to the deposit; it was returned once the utilities and gas usage were verified.
I know this family enjoyed their stay at our house and created some wonderful, lasting memories. It is our hope that anyone who visits will love and appreciate the home and Ponce Inlet as much as we do.
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