Bring your own towels
Submitted: February 12, 2012
Stayed: February 2012
This house is completely sufficient and functional for a big group, but lots of little things made it not as nice as it could be. The ad suggests that you don't need to bring towels because all linens and towels are provided. Unfortunately our group followed these instructions and were surprised to find that there were insufficient towels provided, and the towels that were provided were very small and thin. There were quite a few other very small things that made the stay less enjoyable than it could have been: multiple lamps that were broken, light bulbs that were blown or just missing, we couldn't figure out how to control the temperature, there was no hand soap provided in the kitchen, a pull out sofa was half-broken with the mattress falling through, there was only one frying pan in the kitchen (to feed everyone in a place that sleeps 14, I would think more than one frying pan would be provided), and the owner sent us directions to the wrong house. These are all fairly minor concerns, but they add up.
That being said, the house has some lovely benefits. It has a working dishwasher. There are good instructions for testing the hot tub to make sure the water is good with instructions about which chemicals to add for different test results. It has a shower upstairs and a bath/shower downstairs, both of which worked well. It has plenty of room for parking cars. The stream behind the house provided for a really nice hike behind the property. Although the house is right on Route 100 it is set back just far enough that it doesn't feel like it's on the major road. Also, being right across the street from the general store is very convenient. There is an extensive VHS movie collection.
Owner's Response: We thank this group for sharing issues they had while staying in our home, because we always want our guests to have a wonderful, worry-free vacation experience. Our property manager is available 24/7 and could have remedied their problems swiftly -- but they never contacted us or called him during their stay. As soon as we found out about the broken sofabed it was prepared, but the renters waited until after they left to complain. We could also have easily told them how to control the three-zone heating system, designed to keep every area of the house cozy and warm on cold winter nights. Again, they didn't ask!
The lamps are being repaired (most just needed to be plugged in), and a towel and kitchen pot inventory is being taken (although new towels and pots and pans were purchased just before the winter season).
We work hard to maintain our home to the highest standards and are immediately responsive to guests when they contact us. We can't, however, help people who "suffer in silence" and wait till after they have left to complain.
The Little Brook House at Echo Lake is welcoming and ready to go for future renters. If you run into any issues during your stay, we encourage you to contact our property manager right away!
Helpful votes: 1/1
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