Be sure this place is right for you.
Submitted: July 26, 2011
Stayed: July 2011
My wife and I reserved this home after telling the owners we would be traveling with our 4-year old child. Upon arrival we discovered it is not a traditional 3-bedroom home. The one bedroom that can be accessed from the interior of the home is up a precarious spiral staircase (families with children and the elderly should be warned about this). The two other bedrooms have separate exterior entrances and cannot be accessed from the interior of the home. There is no interior dining area, just 4 barstools in the kitchen. There are no dressers in the home for storing clothes. The kitchen has no storage space for any groceries and does not include salt or pepper. The three of us were allotted four towels to use for one week. No hand towels are available and there is not a single towel bar to dry the allotted four towels. We asked for more towels but were denied because of ecological reasons. An extra towel is available only in case of "emergency" we were told. There are no laundry facilities. We were allotted one load of laundry per week. The large upper deck with an expansive view has just two wood dining chairs for relaxing in. Mal Pais is almost 20 minutes away and Montezuma is at least 25 minutes away. A solid 4 wheel drive vehicle with high clearance is required to be able to access the property. On the second day (Monday) of our stay we informed the owners the home was not for us because there was not an appropriate place for our son to sleep in their "3-bedroom" home. We were not comfortable leaving him in an exterior bedroom with no direct access to our bedroom. They offered us a fraction of what we paid to vacate the property the same day because supposedly they had to turn away rentals. Based on the amount of dust and bugs in the dishes and pots and pans it was apparent the home had not been occupied for quite a while and the next VRBO reservation was not until December. We submitted a very generous counter offer to leave the following morning (Tuesday). They never responded to our request. We left the home Thursday morning abandoning our last two nights. Some of the reviews are suspicious. It is a beautiful setting with a great pool and nice patio but the layout of the home is not appropriate for everybody. The care taker Isaac and cleaning woman Milena were both very friendly. We were provided a cell phone for local calls and a USB adapter for our laptop to access the internet.
Owner's Response: Enter TextDear Sir,
I'm very sorry that our house did not meet your expectations. I am sure you realize that our goal is to make sure our clients are happy and satisfied.
This vacation villa isn't a traditional house and is usually what appeals most to our clients, with or without kids.
We built it with all comfort of a home away from home, but avoiding ant excess…
We live in a country where electricity is still erratic, humidity is dominating and insects are kings. Cabinetry can quickly become a nest for moisture, excess of electricity use a real problem, and insects the fact of a (luckily) protected fauna and flora…Guests visiting our penninsula are mostly seeking a return to nature, something that they miss so much during their everyday lives.
Evidently this was not your wish and I guess you found what you wanted with Manuel Antonio. This place is much more developed and urbanized.
I'm sincerely affected by your disappointment, and hope you have ended your vacation in a place that met your expectations.
I accept your criticism, because I understand that we can not please everyone, and may i add that you are the first person in 4 years to have a problem with our villas, but I cannot let you jeopardize our good faith by denying the integrity of our reviews.
As a proof, you can see yours online, with all your complaints left in its entirety!
Helpful votes: 4/4
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