Frustrating experience
Review Submitted: September 1, 2009
Date of Stay: August 2009
The views are beautiful and the owner responsive to our complaints. But those are the only positive things one can say about this rental experience. We felt that the house and property are much more rustic than described. The steep path to the dock beach was overgrown with bee-infested weeds, requiring river users to race through the brush to make it to the water safely. There were cob webs everywhere and insufficient dishes for a house that accomodates 9. The air-conditioning should not be advertised since only part of the house is air-conditioned - the hot upstairs bedrooms are not. And, this is definitely NOT a kid-friendly property. Finally, there is no washer/dryer, which is a must with any house. Lacking this basic amenity made it a very difficult stay. Overall, we would tell renters to use extreme caution if they are thinking about this place. We would never stay here again.
Owner's Response: We're very pleased when guests enjoy the Old River Lodge as much as we do, as we put a lot of thought and effort into making it enjoyable for them. These guests mentioned the beautiful view, and we agree! That's what led us to buy the classic old river property three years ago. It was old and quirky, but quaint and charming at the same time. We thought the trade offs were worth the effort, believing that there would be guests, like us, who would find charm and enjoy the unique experience of staying in an authentic, 1930's, knotty pine structure. We've tried to provide creature comforts without modernizing in a way that destroys character. We have much we intend to do, and are on a schedule of planned improvements. In July, we had a new flight of steps installed in the beach area, with another small area of steps to the dock will be replaced shortly. We also had the entire beach area cleared of vegetation this summer. A cluster of wildflowers recently sprung up, however, attracting bees. These guests called us to tell us of their concern, and we immediately responded to them by removing all of the wildflowers in the area. We must apologize about the unexpected heat wave during their stay. Heat is not normally an issue, but daytime highs were in the hundreds. This home does not have a washer and dryer, and we do not advertise that it does. What we do offer is a free wash and fold service, with pick up and delivery to the door. Regarding children, we verbally tell our customers, and include disclaimers in our rental agreement, letting guests know that the home is not child proof, as it located on a steep bank above the Russian River and is over 3 1/2 stories tall. We also inform our guests in writing about the "rural realities" to be expected in a wooded environment. The natural habitat of spiders, etc., is right outside the door. We clear cob webs as fast as we see them appear. With every inquiry about this property we direct guests to our WineCountryLodges company website to view more than 80 photos of this property, and read extensive information to determine its suitability for their needs. We try, also, to be responsive to all of our guests' needs. If at any time a guest is in short of any item a phone call to us will have us making an immediate delivery. While a rustic 1930's retreat might not have been right for these guests, we trust that many others will enjoy experiencing this unique blend of old time charm and gorgeous views.
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