This is a cute place, well decorated, new appliances and nice small bathroom. There are plenty of towels, which is good because it is humid and they don't get dry quickly. We were happy to have a car, as it would be quite a long walk to the beach (across the highway) but when you get there, it’s an amazing beach. The water is warm and it’s not overly populated. There is a lifeguard and he took us on a short walk to the cenote. When we arrived at the little casa, after traveling for 24 hours, we were looking forward to a hot shower and dinner out, but there was no hot water and the caretaker couldn’t get there until the next day. He arrived in the morning and thought we were sleeping so didn’t light the pilot on the hot water heater (it’s outside and would not disturb anyone, so just not sure why he didn’t go ahead and light it), then he didn’t come back until several hours later to light it. After that, we could get the pilot lit, but it wouldn’t stay lit, so we were without hot water most of the time we were there, which was very unfortunate. The owner would not compensate us for the inconvenience. For the price during high season, it was a nice place and away from the crowds, and a 15 minute drive to Tulum. Be advised if you go there that this is the second house with the same number on the street, not the first one. We went to the first one with this number and it was under construction and we were a bit afraid that we had been scammed or we were on the wrong street, but this house is in the second block. We couldn't figure out how to prevent the ceiling fan to stop, we think because the remote didn't work, so we were cold. This is probably rare, but it did get down in the low 60s in late December, so we didn’t need any of the fans. These are all things that could be repaired. If the owner fixes these things, it will be a great place.
Families with Teenagers,
Families with Young Children
Owner's Response: Wow,from time to time you find you can't make everyone happy,but we try.We were not told there was a problem with the hot water until 1 week after check-out.(No E-mail or phone call) Our caretaker was called only once and was not aware a problem still existed after that.He was never told there was a problem with the cieling fan/light.Solution: New hot water heater and 2 new cieling fans have been installed.Most people can walk to the beach in about 10 min,but if you want to bring a lot of stuff there is plenty of parking at the beach.Our caretaker now lives in the neighborhood,10 doors down.This guest was offered a good discount on any future stay but declined the offer.New upgrades include a new bathroom and landscaped backyard.
Helpful votes: 2/6
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