Squirrels Gone Mad Cabin
Nothing about this cabin was Luxurious as the ads claimed. At one time, this may have been in the lines of luxurious but at this time it is nothing but trashy. Squirrels ran in the walls all night, carpet was nasty, the sort of screened-in porch (screens all torn) with the hot tub was about to fall in (I would be scared for anyone to get in that hot tub as you may end up down the mountain), balcony inside was rickety or sound unsafe to lean on, stairs and steps not to code, a definite fall hazard, furniture had holes and pool table stained. Shall I keep going? This is just the tip of the ice burg. When we called to complain and get something done, the women we spoke with was so rude and absolutely did not care about our well being. We took a family with us for a fun trip and got a Halloween Nightmare. No sleep with animals running in the walls and attic all night, the cabin was clean but everything was worn out giving everyone the creeps to sit on the furniture. We had other options, but chose this because of size, the "luxurious" description and location. Also, the reviews (all which are at least a year old and older now that we are home and did more research) did not reflect the actual condition of the property. Even the outside foundation is crumbling. Since no negative reviews were available at the time we booked this nightmare vacation, it will help some other people in the future from any BAD surprises. The only good part of our trip was when we were NOT at the cabin. Good luck on future cabin rentals with these people.
Owner's Response: Our cabin is professionally prepared and inspected prior to each arrival to insure that our guests accommodations are top notch. We strive very hard to make sure that everything is as comfortable and maintained as we have at home and as our guests expect. We were very surprised to receive a phone call late one evening from a previous guest that had checked out several days prior… and were now requesting a refund. After closer inspection of the items that they mentioned. Our home is located in the woods and we do share the land with squirrels. If the squirrels were managing to get in somewhere we were unaware of it. We have had critter control scheduled to investigate just to be sure. There were only 2 small stains on the carpets that we found,. We have it cleaned once a year regularly and although it’s a little early, we did go ahead and have that scheduled as well. As for the rest of the items, well, God bless her… To our future guests; please feel free to call us regarding anything at our cabin during your stay. We manage our cabin locally and are happy to address any situation as quickly as possible. Thank you for considering High Hopes II for your Smoky Mountain Vacation and we look forward to you visiting our home away from home.
Helpful votes: 1/1
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