So bad we could not spend a night there
We rented this property for a special family holiday for ourselves and two sons and their families over the Easter period. Our American based son arrived first as the rest of us were flying in from UK. The condition of the property was so bad with mould that we could not stay overnight. The agent suggested we did stay and he would send builders in to take down walls the next day - hardly the holiday we had planned. The place had tomato ketchup smears down the doors and stains over the carpets. We had been assured on email that the pool had a fence round it as we had a toddler and baby with us - there was no fence round the pool when we got there. After 3 hours of phoning round, my son managed to find another property we could rent for the 6 days. This was without help from the agent. Our special family holiday began with this disaster but fortunately we had a great time in the lovely clean property we moved to. We have since had a full refund but no compensation for all out trouble and trauma.
Owner's Response: The son checked in at 3pm on April 21st. I received a call from him at 4pm stating he fully inspected the home before the rest of his party arrived, and he has deemed the home "uninhabitable", "unsafe" and a disaster! I was surprised to hear all that was wrong with the home, since I was there the evening before their check-in, and the home was cleaned, and ready to go. If you look at the last positive review left months ago, those guests actually checked out the day before this guest arrived, and loved the home.
So with this being said, how my home became "uninhabitable" after the last guest checked out, and my personal inspection the night before, was quite shocking (because I knew it wasn't true). But being cooperative, I told him I would have my crew over at 8am the next morning to address any concerns, and I would make things right. He said he would have to confirm with his mother. He then called me back at 6pm, and told me that they would not be staying at my home, as he had miraculously found another 5 bed home in a luxury, gated resort community, and they would spend their EASTER holiday there. He then told me the new luxury home was twice as much money as mine for the week, and the least I could do besides refund their money, was pay for the new luxury home. I quickly believed this must be some kind of ruse. I told him that once they have departed my home, and were refunded in full, it was out of my hands.
I refunded them via the internet upon their departure, and had the door lock combo changed. The home is absolutely fine, as pictured, and not at all as described in this review. I am very easy to work with, very attentive, but I will not be taken advantage of.
Helpful votes: 6/12
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