22 Reviews of Property 242171 in Victoria, British Columbia

Owner's Response: Upon arrival our guest notified us of a few minor items that had gone unnoticed (telephone batt, no dishcloths and hand soap). During their stay they requested a bucket for the mop, and indicated that the bath was draining slowly. Again these were promptly rectified.

No mention during the stay was made of the iron board (one is available upon request) nor of the dishwasher leak, but we will investigate it. There was a broom and a mop present in the suite.

The property had been professionally cleaned by our maid service as it is before every stay. We do pride ourselves in providing a clean environment to our guests. The only issue mentioned by the guest was the dirt and leaves the guests' dogs kept tracking in from outside that was making it hard to keep the suite clean. We do not provide maid service during the stay.

The suite's private deck is cleared before the guest arrival, but not during a stay. A outdoor broom is provided.

We have several large mature oak trees on the property; leaves are a continually problem during this time of year. The night our guest arrived, and many times during the guest's stay, strong wind storms aggravated the leaf situation. We clear the leaves several times per week, but do not have the opportunity to do it every day.

Some of our outdoor lighting was not working properly at the time; we have since replaced a few items and installed new ones to ensure all areas are properly lit.

The only uncovered windows are 4 tall narrow windows in the main living space that have been left that way by design to maximize the ocean and mountain views. These have never been covered in the past and have never been an issue before, but we will reconsider if that needs to be changed.

There is a flight of 21 deep and wide outdoor stairs, as well as one flight of indoor stairs that do have a handrail. The suite and stairs are fully up to code, as part of a major 2007 renovation where all work was permitted by the city, inspected and approved by the building inspector. The listing provides photos of the suite as is and are fully accurate.

We have operated this vacation rental for over 4 years, serving over 40 guests per year and have received overwhelmingly positive comments. We have provided apologies for the timing of the issues that occurred, and have tried our best to resolve all the issues to the guest's satisfaction, and even after checking out this guest let us know they had enjoyed their stay.

Owner's Response: We have since replaced the patio furniture covers, and will look at putting more detailed instructions on the audio/visual setup for ease of use.