7 Reviews of Property 209358 in Kailua Kona, Hawaii

We have just returned from 15 nights at the Maluna Palm where we paid for "all inclusive" cleaning according to the contract that we signed. In addition to the amount, more money was taken from our security deposit for reasons that were completely FABRICATED. The write up by the cleaning service described our leaving the home as a "disaster" and leaving every single dish, plastic container and utensil dirty in the kitchen. There is no way we left the kitchen that way and besides that, there was nothing in the contract that said we had to wash all the dishes before we left.

We were also charged for "furniture being moved to another room" which I also find a poor excuse to charge extra fees. There was a chair from the kitchen in the bedroom. That's it!

This is incredibly unfortunate as the home was in a great location and with the addition of the pool, we would have stayed again but after paying for two weeks vacation, I find it deplorable that the owner would squeeze extra money out of us.

I am trying to put forth the positives of the place but the fee left me with a sour taste in my mouth and now I feel compelled to share our gripes about the Maluna Palm, of which I had planned to keep to myself. Although able to sleep 10, there are not enough pillow cases to make this possible. The garbage in the garage was left behind by the previous rental. The colander was chipping paint and we actual bought a new one at Target and left it behind. The stools in the kitchen are too tall to actually make it possible to eat at the breakfast bar. Lastly there were roaches, both alive and dead all over the house including the bedrooms.

Buyer Beware!