This house has the amenities stated, but has quite a few problems that we were not happy with: 1) unbelievable noise level of jets taking off from the airport and heavy traffic noise from a nearby major street (and we live in a metropolitan area - so are not overly sensitive to urban noise). Even inside the house with the doors and windows shut, the noise is loud enough to stop your conversation because no one can hear you when a jet takes off. Traffic noise is load in the front bedrooms - bring ear plugs. The house is located very near the airport flight path. Absolutely deafening. 2) We both got very itchy skin infections all over our bodies from the pool/spa that took two weeks to clear up. 3) The Master Bedroom bed is so hard it's like laying on a piece of plywood - it was so uncomfortable we could not sleep on it and had to use one of the smaller beds which was not large enough for us both to be comfortable. 4) The neighbors on one side arrived at the front door to "politely interrogate" us because (I assume) they saw my spouse outside with a friend of ours who lives in the area and his dog. They kept asking us how many dogs we had and were not satisfied until they had been inside the house and seen there was only one dog and only two of us staying there. We have rented many VRBO homes and this is the first time we've had the neighbors spying on us. 5) The neighbors on the other side had children that harrassed and teased our dog through the hedge anytime they were outside. We had to keep bringing our dog in and it made being outside unenjoyable. 6) The pool maintenance guy and groundskeepers were supposed to come at certain times on certain days. We purposely tried to be away from the house at the specified times, yet on a completely different day and time the pool guy walked into the yard unannounced (while we were unclothed). We did not appreciate having a stranger walk in on us like that. On another day, both the yard and pool people came in the afternoon instead of the morning - once again disturbing our privacy. 7) You have to meet someone at the house to get in, and must give a specific arrival time. This was not convenient for us. All other VRBO homes we've rented we've been able to arrive whenever we got there and either pick up a key somewhere or access a lockbox with a given code.
We would not rent this house again. There are other homes in the area that are much nicer, don't have these problems and cost the same.
Owner's Response: I received two emails with the following comments from this guest: Arrival: "Maryline was very welcoming, thanks". Departure: "We have enjoyed our stay very much". Prior to this guest arriving, 2 couples stayed for 2 weeks and left 4 days prior to this guest arriving. A review from this party is on our site and it's a complete opposite experience. In response, I will address each bullet point: 1. You do not need earplugs or need to close the windows and doors to have a conversation. Living or vacationing in Palm Springs – everyone is (or must be aware) the airport is centrally located to all of Palm Springs. It's a fact and has been for many years and has never had an impact on enjoying Palm Springs. 2. Our pool/spa is a salt water pool (no chlorine) and past guest never had an issue with itchy skin. Perhaps guest got sun poison, bad lotion or ate something bad. I don't know, but again prior to this guest - no other party had a skin issue with a salt water pool. 3. I wish I can accommodate every mattress preference. If I had a soft mattress, someone else may want a hard mattress. This is a personal choice and our home is no different than any other VRBO you may encounter. 4. I cannot dictate what the neighbors do. I can assure guests our neighbors are not trying to spy or intrude on your activities or vacation time. A guest has the right to conduct themselves as they see fit and not being bothered, if that is the case, is a guest choice. 5. Having 3 dogs of my own, and for the past 8 years of owning this home, I have never encountered the child harassing my dogs. In reality, I cannot see the other side of the neighbors property through our hedge. 6. The pool and gardener come to clean and keep the property tidy for your pleasure. At times, the schedule from these people can fall behind, but we make every effort the services are done with minimal intrusion for guest. If I was advice of a timing issue - the situation would have been taken care of at once. 7. Maryline is at the house to greet guest and is not required. Although there is a house manual to read, guests enjoy Maryline providing information about the house. Contrary to what this review states about Maryline - the email received contradicts the review about Maryline and their stay. As owners, we take all reviews seriously and being notified of issues that may arise during your stay is very important . If we don't know there is an issue–how can we rectify the situation?
Helpful votes: 2/4
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