Disappointed
Submitted: September 5, 2011
Stayed: August 2011
I did not experience the welcoming hospitality that other reviews have written about. Prior to my trip I emailed Maya and asked her suggestion on what I should do with my luggage on the day of my checkout as my flight was scheduled to leave late in the evening. She offered that I could leave my luggage at the town home until my flight left as the next group of visitors was not due to arrive until three days after my group left. On the day of our checkout she began arguing with me and a friend about how these types of arrangements need to be made ahead of time. Well Maya, in the world I come from, I had made arrangements ahead of time. I did not appreciate the stress of your bad attitude and unprofessionalism one bit.
There are mice in the kitchen, the towels smell like mold, and laundry soap is not provided. In addition, don't turn the air conditioning on during the day or you will be rudely awoken from your sleep by Maya's father entering the rental and lecturing you about energy consumption.
Owner's Response: We regret that you had such a bad experience in our beautiful home. However, we assure you that the home is clean, pest free and new towels are always being purchased. We do our best to practice Green living and hope to make as small of a carbon footprint as possible. We provide a small modern washer/dryer, but laundry detergent is Not part of the amenities offered, as many people have their own preferences. Most travelers purchase detergent along with groceries for the duration of their stay.
Regards,
Helpful votes: 8/8
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