Nice house, Renter Beware
Submitted: January 17, 2013
Stayed: December 2012
Nice house, fun location. Had a great time but owners are just what you'd expect from a listing that has no reviews. I should have known. Long short- we are long time VRBO renters (and landlords ourselves) and never been charged for damage. Owner needed $1K cash up front which, in addition to no reviews, should have been fair warning. Instructions call for stripping beds and removing garbage. We did that plus two hours of four people scrubbing toilets, mopping, vacuuming and were still charged for "extra" cleaning time required to address our "mess." In addition charged for a stain on a mattress cover that we are confident we had nothing to do with. In the end I'm just thrilled to be rid of dealing with them (a thrill that I'm sure is mutual).
Owner's Response: Jeff asked about reviews before he rented. I get lots of personal emails and notes left on the table saying thank you and telling us that they want to come back. I had sent 3-4 of those to Jeff when he asked. One of the people in his group in fact left a very nice note on the table saying thank you, great time etc., and apologizing about something being broken - and they were replacing it. No problem and the effort to replace something was very much appreciated.
We do not charge a cleaning fee unless it takes more than 3 hours - that is explained up front. Our cleaning person was there for 5 hours. Lots of linens leaves our cleaning person watching a machine go round and round - we are not a hotel. I have never charged anyone for cleaning before. The mattress cover stain was reported to us by the same cleaning person who has been doing our house for 5 years so she knows the place. Jeff's group did have some big dogs - maybe that was the source, maybe not. We subtracted $100 for 2 hours of cleaning and the mattress cover. We returned the balance $900 within the week I believe. I thought the guests were very nice so I am sorry that Jeff was so upset.
Helpful votes: 1/1
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