Submitted: November 3, 2007
Stayed: November 2007
The unit we stayed in was 5 - 105. We loved being on the ground level, near to the pool, but because the grounds at Kamaole Sands are so gorgeous and grand, the walk across the street to the beach took longer than we thought. The kitchen was great, with nice granite countertops and a fridge that makes ice. I loved our master bedroom with a kingsize bed and ensuite, again nice granite counter tops and two sinks. Our lanai was nice and shaded and private - it was a very nice tropical setting. Hearing the birds in the early morning and in the evening with the setting sun was lovely. The only negative comments we would have is wishing there were more ammenities. There were no oven mitts and no tongs for the bbq. We only had one dish cloth and one dish towel. Having to buy our own garbage bags, tin foil and toilet paper was a shock at first, but now we know for the next time. The 3 ceiling fans wobbled terribly - so much so that our kids were afraid they were going to fall on them. We had brought some dvd's from home to watch, but there was only a vcr. The ceramic flooring is nice and cool on the feet, it would be nice to have it in the two bedrooms too. The carpet is quite stained. All in All it's a nice suite and I would recommend it to friends and family.
Owner's Response: Our property manager cleaning service at Kam’aole Sands provides unit cleaning, all linens, cleaning products and garbage bags, which they figure should last a week. They also provided daily or once a week services.
I have tried to place additional items in the units and most of it disappears. Castle takes out all foils, plastic bags, toilet paper etc. I go through things like silverware and worn items for replacement every time we are there. I only restock additional linens 2 times a year.
If the unit has a back to back bookings, the front desk can not get into the unit to clean the carpet. I have started asking for arrival times to notify the front desk of later arrivals. The front desk can get in to do extra cleaning, when they know arrival time is later than 3pm. Also, if the unit is not what you were told to expect, please e-mail me or call at the time so we can do something about it during your stay. We rebalanced the fans, all the time in 5-105. I think because of the low ceilings people try to stop the fans with their hands or other objects, which bends the blades and causes them to be out of balance.
We have installed DVD players in all of our units.
Helpful votes: 6/6
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