This home was dirty and beat up!
There was dust an inch think on the ceiling fans and downstairs vent. The home looked as if it had barely been cleaned. There were stains on the carpet covered up by rugs. This home has been extremely well used. There were dirty walls and beat up trim. To top the week off, we had a cockroach on the bottom floor and a cockroach on the kitchen counter. When we complained about the conditions of our home, the owner failed to give us any of our money back and falsely accused us of breaking some pool floats. I would not recommend anyone stay at this home.
Owner's Response: This review was written by guests who tried to turn a few minor issues into a 20% discount. When the owner refused to give them a discount, they wrote this exaggerated negative review. This house was deep cleaned in April following Spring Break and is cleaned very well in the turnover window each week. The walls in the first floor foyer area, stairwell, and living room were also painted in April. The trim in this house is very nice and much more detailed than in any other house we manage in this price range. Unfortunately, since the walls were painted, some guests have used the walls rather than the hand rails for balance in the stairwells and there are some fingerprints on those walls. There was also a small amount of dust on the fans, which we cleaned after they left, and there is a spot on the 2nd floor carpet where a previous guest spilled some nail polish. The owners plan to replace that carpet with wood or tile after the summer season. For now it is covered with an area rug. We do have palmetto bugs in Florida and when guests leave the doors open it gives the bugs a chance to come into the house. This house is treated regularly by a professional pest control company and we have not had any recurring problems with insects. Since last year the owners have replaced the range, microwave oven, washing machine, balcony furniture, pool furniture, all the bed linens and comforters in the house, and have significantly upgraded the landscaping. At the end of this season they intend to replace the dining room table and living room couch in addition to the second floor carpet. They also provide a lot of extra things for the beach and pool, which are kept in the garage for our guests. Vacation homes take a lot of abuse and there is not enough time during the 6 hour turnover window each week to eliminate all the effects of normal wear. We try our best to deliver an accommodation that our guests will be pleased with but it is not perfect. These owners are very conscientious and customer oriented but they also realize we can't please everyone. We hope you will consider this review in context and read the many prior favorable reviews.
Helpful votes: 2/4
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