4
Was not clean
My family stayed in this unit the wk of April 16,.On arrival it was hot in the condo.had to call and have A/C serviced.It was filthy.After this we did a further search and found the linens had not been changed.So before retiring for the night we had to launder all the bedding..The following morning,my daughter-in-law,and I had to do a complete clean of the condo.It was so dirty that when the children walked across the floor their feet were black from the dirt..There was also black hair all in the tub & shower,(I will add this was none of our hair,as we are all redheads.),After a complete cleaning,we enjoyed the condo,and amenities..I would consider staying again if I could be sure the cleaning crew had done a better job of caring for the unit.
Recommended for:
Families with Young Children
Owner's Response: Christy, I am glad you had a good vacation.
When you checked in and the temperature was not cool we sent the A/C people out immediately and they did fix the issue. Had you notified me of the cleanliness of the unit when you checked in, our cleaners would have returned immediately to reclean. When I did hear about the state of our unit the next morning, I did send our cleaners out to reclean first thing.
I am glad that you enjoyed your stay after we fixed those issues. I wish you had notified me right away so that didn't have such a rough start on relaxing.
Helpful votes: 2/2
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