Our Legacy Lodge Visit
Submitted: January 4, 2012
Stayed: November 2011
We stayed at Legacy Lodge for four days during the 2011 Thanksgiving holiday. Legacy Lodge is in a convenient l location to downtown Gatlinburg. It has spectacular views from its wrap around porch and is tastefully decorated and furnished. Our group included six adults and six children and we had plenty of room for sleeping and playing. However, the lodge had many maintenance issues. While the owners responded quickly to our concerns, these issues diminished our experience. For example, there was a plumbing issue with the kitchen sink that had been neglected for some time. We were unable to use the sink until a plumber came to repair it. Other minor maintenance issues included a broken light fixture, cues for the pool table were broken, light bulbs were missing (or dead) in several lamps and there were no replacement bulbs, two dining room chairs were broken, and there weren’t enough towels for 12 people or enough sheets and blankets. The other surprise was the incredibly steep drive downhill to the cabin. Luckily the weather was warm and sunny while we were there, but our cars would not have been able to navigate the steep hill if there had been heavy rain, snow or ice. The advertisements for Legacy Lodge should include information about the steep drive and recommend that renters have four-wheel drive. In spite of these problems, we had a wonderful time and enjoy Gatlinburg tremendously every time we visit.
Families with Teenagers,
Families with Young Children
Owner's Response: First and foremost we're thrilled that you enjoyed stay! We also thank you for your constructive criticism. Being that we live out of state, we depend on our cleaning and maintenance staff, and from direct feedback from folks like yourself. We have recently made a change with our cleaning/maintenance folks and they have addressed many of the minor maintenance concerns that you listed. So far they've been stellar, garnering positive feedback from our recent guests. We hope you'll consider us again in 2012, and that you'll enjoy it evern more then. Again, thanks so much!
Helpful votes: 2/2
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