Beautiful Property with Many Small Oversights
This condo is located in a beautiful complex, and the unit itself has very nice furnishing. But, many small things are overlooked. The unit did not have beach chairs or beach towels when we arrived, which is very odd for a condo located on the beach. They were delivered the next day, but the chairs were too heavy to carry across the street to the beach, and the towels were well used, actually pretty much worn out. There were no blankets on or for the beds, and with air conditioning set at 73 to suit everyone, just sheets and bedspreads that probably haven't been washed aren't good enough. There are three teaspoons in the kitchen and two serving spoons only. The toaster is very old and frightening. The doorbell chimed periodically until we unplugged it. The Internet connection is very sporadic at best. We were told to sign on to another unit's in the building or to go to the business office. So, the free Internet works once in awhile. Everything in the unit is very sparse: one roll of paper towels, one extra roll of toilet paper in the bathrooms, no napkins, no Kleenx, no basics like salt or mustard, etc... The reality company did not call us all week to check on whether or not we needed anything. So, rent another unit in this complex from an individual on vrbo as we have done before, and you will be happier.
Owner's Response: Thank you for this review of your experience of staying in one of our units, and rest assured that your points are well taken as part of our commitment to constantly improve the services that we provide to our guests. Prestige Realty has grown relatively fast during the last 4 years; at Oceania resort alone, from 1 condo since late 2007 up to more than 25 condos as of the moment of this review. This relatively fast growth is a result of the professional and customer oriented service that we provide to guests and condo owners alike; the high quantity of very good guest reviews (e.g. on this as well as on many other websites) can also attest for that. By this means we therefore sincerely apologize if you feel that our services did not measure up to your expectations. In response to the “small oversights” that you have encountered, we can inform you as follows: 1. We have taken all necessary measures to avoid that certain items like beach chairs are misplaced by previous guests. 2. Items tend to get broken or lost by guests, so the kitchen utensil and linen stock of this unit has since been brought back up to par with the standard of the unit, as when it was first made available to guests. 3. The choice of very high-quality portable beach chairs for this condo is much appreciated by previous guests and was never before an issue; lower-cost beach chairs break more easily and aren't so comfortable on the beach. 4. Setar is the only major internet service provider on the island, thus also for Oceania and unfortunately the internet service can fail sometimes; this service is however beyond our control. 5. We provide to our guest a certain amount of paper towels, toilet paper and garbage bags, and upon request of our guest we always replenish these free of charge from our on-site stock (which is the only on-site stock at Oceania!); the other mentioned guest consumption items are not provided by us but are sometimes left behind by previous guests, which we of course do not replenish. In general, after check-in we try to contact our guests at least once during the early part of their stay (which we did), and not to bother our guests with calls every day, whereas we remain available 24/7 to be called by our guests for any possible oversight; we lament that you have opted not to take advantage of this opportunity, as we could have easily and quickly resolved all the mentioned 'minor things' to further improve your stay in this condo. Alan
Helpful votes: 4/4
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