Misleading description and unresponsive owners
Submitted: October 27, 2010
Stayed: July 2010
We have stayed on the Cape for 20+ years and truly appreciate old charm. However, on Day 2 of our stay, we let the owner know we felt misled by the condition of the house. The pump/motor on the pool was broken, which we understood was unplanned and happens. But we were somewhat surprised by other issues with the house that could have been prevented. More specifically:
- the screen in the screen door entering the first floor bedroom has a 3-4 inch rip
- the screen in the screen door entering the dining room has a 6-8 inch rip
- there are no door handles (on the inside or outside) for the door to the basement
- the outdoor teak table was broken
- two pieces of outdoor furniture were broken
- the cabinet over the refrigerator was broken
- the freezer door did not open all the way and the ice maker didn't work.
We understand that this is a lived-in house and not everything is guaranteed to be perfect, but we have spent a considerable amount of time cleaning screening doors, scraping food and oil-drip pans so the outdoor grill can be used (we would have liked to use both grills, but we didn't want to have to clean both), trying to get rid of fruit flies from the kitchen compost that wasn't emptied and working around the issues listed above. In addition, we contacted the owner over 7 times inquiring about the return of our security deposit. Finally, when VRBO interceded on our behalf, the owner responded. It took approx 3 months to get our deposit back. I would not recommend this property to a friend or relative.
Owner's Response: We experienced a higher than normal rate of damage incidents at our house this summer. We try to keep on top of repairs, but it is not always possible to fix everything on a weekly basis. Our main problem this summer was that our regular maintenance staff did not discover or report these damage issues in a timely manner, thus leaving them for the next tenants to discover. We have replaced the maintenance company, and expect to be informed immediately when damage occurs so that we know which tenants were responsible.
Here's our response to the specific issues raised in the Washburns' complaint:
Someone (presumably a child) must have poked holes in the screen doors by repeatedly grasping them below the handle.
Someone seemed to have wrenched the screen door handle off the door. We don't know how this was done.
There was no broken table. We don't understand this one.
We have a bottom drawer freezer. If the drawer is not properly closed it is possible for ice to form on the mechanism, causing it to seize up. This has occurred once in a previous year, and on both occasions as soon as we heard about the problem we immediately scheduled a service call, and the service tech promptly took care of the problem.
Apparently the pool pump failed at around the same time as the freezer door problem occurred, and that also was replaced immediately. The pump was only a year old, and the pool maintenance company has returned it to the manufacturer. The fact that both things happened at the same time is pure coincidence.
We regret that the Washburns found some things broken or damaged at our house. However, we don't find anything in this list that could have impaired or spoiled their vacation experience. Even the pool pump being out for 24 hours in no way affects quality of swimming n the pool.
Helpful votes: 9/14
Did you find this review helpful?