Very rustic-Many items were missing or misleading
Submitted: July 8, 2010
Stayed: June 2010
This home was 22 steps from the lake- not the few stated in the ad. Very dangerous decent to the lake. Don't worry- the furniture found there was so moldy and without an umbrella that you won't want to go down the windy staircase to get there. I sat on the front porch, and paint chips fell into my glass of wine. The home had no sofa but just 2 love seats making relaxing a bit difficult. The mildew smell was overwhelming and the water pressure terrible. Bottled water was provided since the cabin uses filtered lake water through the pipes. We never found the bikes, the restaurant guide, the activity guide, ceiling fans, fax machine, coffee grinder, ice maker, or the beach for children. The microwave and alarm clock didn't work. The bed was very comfortable, the cabin was very clean, and the view was beautiful, but for the price, we were expecting more than the basics covered. The owners invited renters on the welcome paper to a Sat. evening cookout and outdoor movie at their local B and B, which would have been a great chance to learn about the area since the activity and restaurant guides were not present. However, the check in time was 4 PM and the RSVP time was 10 AM. We left the cabin a day early since we couldn't handle the smell and lack of comfortable seating, decent TV (18 inch with very poor satellite service with no local channels) and easy access to the lake. I gave the owners a chance to change their Home Away ad and to respond to my concerns, but I haven’t heard from them. We did love our time exploring the Finger Lake area, but none of our joy came from this house.
Owner's Response: This review is obviously completely contrary to every other review for the last 2 1/2 years. By lake standards, 22 steps to the beach is very few, compared to cottages with 200 or more steps, and sometimes elevators. The cottage is well maintained and exceptionally clean, and has never had any mold. It is a cottage, nevertheless, and while it is modern by anyone's estimate, it is a lake front cottage and does not have city water - which is true of nearly all cottages. The renters are advised up front that when the filter begins to clog, we will gladly replace it in short order. This renter did not ask us to replace the filter. We offer bikes for rent - not complementary with the cottage - nor do we advertise having a fax machine, coffee grinder, or ice maker [because the water line comes from the lake]. Seneca Lake does not have 'beaches', as it is a glacier formed lake with shale shoreline. All of our children and grandchildren have learned to swim here without difficulty. In order for guests to be included in our complementary cookouts, we need to know early in the day if they are coming, in order to know how much food to buy. Guests are aware before they come that there is a cookout, and for a guest to wait until around 500pm the day of the cookout to advise us of same, is a bit unreasonable [the food is purchased around midday].The cottage is provided with information about local restaurants that we find of good value, along with thorough instructions about things guests need to know about staying at the cottage, because it is so different from living in a normal residence in the city. Most guests do not watch much TV, and the one provided is fine for all previous guests - but once the foliage comes out in late spring, we lose contact with the satellite that carries local programming. There is nothing we can do about this. Unlike just about any other cottage rental, we provide quite an assortment of books to read, which most guests have told us is unexpected and enjoyed - and is more of use then the TV. Generally, guests rave about their stay here, comment on how well the cottage is decorated, how peaceful and private and convenient it is.This guest, contrary to her comments, did talk with me on the phone about the above concerns, and because we do not believe our ad is misleading [no other guest has found it so - in fact they usually say that it is even nicer than the ad and photos], we feel no need to change it. All our reviews support my comments.
Helpful votes: 5/6
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