Nice house, but dont forget anything
This house was great for my extended family and family. We had singles, married couples and 5 kids, 5 and under. We had plenty of room. The kitchen was nice and spacious for us all and the kids had a great time sledding on the sleds in the garage. Since there are 2 sets of stairs and we had two 10-16months old, a baby gate for each set of stairs would have been a great addition to help keep them on the main floor. The playroom downstairs- games, animals and such kept the 3 older ones entertained a lot.
The biggest problem my little family had, was forgetting our overnight bag on the bed upstairs in an effort to clean, load, and get everyone out of the house. As soon as we realized it was missing we called the property manager and the housekeepers had brought it to her already. She said she would mail it to us and she did. We paid for the postage costs. We were grateful to get our bag back with several items our 3 little ones needed, but the saddest part to discover was someone had stolen our money. This person had to dig in the bag to find the envelope with the $640 cash in it. It was disappointing to realize how depraved man can be, and to think someone would willingly go through another person's belongings. We know it was in our bag as my husband had put it in, behind a book, in the bag that morning. We called the property manager the day the mailman dropped off the package and informed her of the loss. She said we should have had her insure it. I debated when asking her to send it, to even mention the money. Now I wish I had. My dad rented the house and talked with the owner. They offered to give us a $600 credit. The problem is we are much closer to Colorado, and we will probably not have another reason to go back to the Angel Fire area. It was a one time family event. It would have been nice to have been given a refund for that amount. Not sure the difference in a refund or credit for them, unless they were hoping we would not take them up on it; which would be a sad way to do business. We did file a police report and were pleasantly surprised that the officer, over our case, went and interviewed the ones in contact with our bag. It is obvious one of them took it, but with it being cash, there is no way to trace it and no way to know which person. The Angel Fire PD is very thorough and took us seriously, unlike the others we had talked to about the issue. So, learn from us having our Christmas money stolen and DONT leave anything behind!
Families with Teenagers,
Owner's Response: I’ve had over 300 families as guests in our home in the 7 years that I have owned the house and yes, things are left behind from time to time. Everything that has been left at the house is returned to the guests if requested. Not once has a situation like this happened previously.
I have a high degree of trust in my property manager whom I’ve done business with for several years. One of the reasons I hired her and continue to work with her is because she has one main housekeeper who she has worked with for many years and whom she trusts. That being said, I know them well and they are ethical people.
In this type of situation, it’s difficult to prove what the truth is. My property manager and housekeeper have both offered to take lie detector tests as long as the family does as well. To date, they have not been taken up on their offer. As an owner, I was faced with a situation where there is no evidence to reach a conclusion. So I tried to compensate the family in some way and I offered to credit them $600 on a future visit.
My advice to travelers to avoid situations like this is to avoid carrying large sums of cash (ATMs are easily accessible and most stores/restaurants accept credit cards) and to buy travel insurance.
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