BEWARE of mistreatment and additional costs.
Review Submitted: November 17, 2008
Date of Stay: October 2008
The house was very nice, but I am upset with the treatment that I received from the owner.
First of all, the theater room did not work. This ruined two nights of movie watching and more importantly an entire Saturday of watching college football. I felt that I should have been refunded a portion of the cost for the rental of the house due to the theater room not working properly. I was denied any refund.
On top of that, the owner charged me additional fees for claims that I was unable to disprove. If you do in fact rent this house, make sure that you get documentation (pictures) which proves that you turned everything to the off position, otherwise you will not be refunded the total amount of the deposit.
I am unhappy with the treatment that I received and ask that all parties interested in renting this vacation home to take this into consideration so that it does not happen to anyone else.
Owner's Response: This was the first time that I had to charge a renter extra fees for additional cleanup in the two years I have been renting my home. When staying here, I do have a very detailed, yet short list of things that I ask of all renters to do upon check in and check out. If you have rented before, they are common things like stripping all sheets when leaving, taking out the trash, removing all food, picking up beer cans and drinks, starting the dishwasher, turning off the AC, and locking the doors. Unfortunately this renter failed to do several of those things, hence the extra charge. This is clearly outlined in the renter agreement as well as the check-in and check-out instructions. As for the theatre room not working, this was true for most of 1 single day, but the home also has 6 other flat screen TVs, along with a large 37" TV in the main living room as well as a TV outside - which were all working fine. From time to time, things don't work, but it was fixed quickly. Lastly, what was charged was minimal and was only charged to cover the extra cleaning, so I am surprised to see that this renter wrote such a review. I take pride in my home and expect my guests to do so. If any future guest have any concerns or questions about this review, feel free to call me directly.
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Helpful votes: 13/13