*WARNING VERY BAD EXPERIENCE*
1) If you are looking for a waterfront home to rent, this one is not for you! I understood, somewhat, I am not from around the Austin or surrounding area, that the water level was low. This was relayed to me by disclaimer on the house description, and on the email received by the owner before arrival. So, I emailed the owner Nate, and told him we were bringing a jet ski and boat, was there somewhere that we could dock and launch them. He returned my email with the name of a marina...so when we were close to the property and looking to dock we called the marina and were told that it wasn't in use, and hadn't been in use for some time, and there wasn't a marina anywhere around that would be. This could have been better explained, it looks more like a dessert house than a "waterfront"! The pictures are TOTALLY misleading. Not only can you not "use the boat ramp and dock at this time due to low water levels", you need snake boots, and a chainsaw to get to it!
*When I confronted the owner, his reply was "I said you could RENT watercraft", total lie, I saved all the emails!
2) The house is very pretty, but not as clean as I would have liked (considering the amount of money it cost to rent). Example: dirty dishes, food on the silverware in the drawers, coffee still in the pot, leaking fridge, floors needed to be swept/mopped, and there were several bugs including live scorpions.
*When confronted the owner says "if there is a problem you are suppose to call and report it immediately, so I can send someone out to fix it". I was staying with children in this home, without my husband for part of the time, the last thing I wanted was strangers in the home with us, very unsafe. The owner should come out and check his property before guest arrive, I didn't pay to be the home inspector!
3) Last but certainly not least, what you don't see in the VERY outdated pictures is the neighbors house that was built RIGHT beside the pool, at least a couple years ago. When you're laying out by the "private" pool, they can see you through their widows! That's not even the greatest part, their black lab comes and swims in the pool whenever he likes!
*When confronted the owner had NO comment about the house, all he said was he could have called and had them put the dog up, but I feel this should have been done before we got there. I didn't call and report it, b/c I was alone with children, and didn't feel a confrontation with neighbors was safe.
**VERY BAD EXPERIENCE**
Owner's Response: We take feedback and reviews very seriously and do know that not everyone will be completely satisfied. Unfortunately this guest didn't enjoy the home for several reasons, but the biggest challenge we had was we weren't aware that she experienced any issues until after she had left the home. We make it very clear to every guest that they need to call us immediately if they have any issues and we have a crew of folks standing by to fix issues. We have to know about the issues to remedy them. It's unfair to think otherwise.
In response to the water levels, we make it very clear on the main page of the house description that due to water levels that are out of our control, the dock and ramp are sometimes not available. This guest knew this when she booked, signed the contract which clearly stated this, and when the instructions were sent the week prior to her stay we mentioned it again. We were very surprised to hear her mention this in her review like it was a mystery to her.
We must emphasize that of the 100+ reviews we have gotten over the years, a review like this is the minority. If you have any questions or concerns about this review, please don't hesitate to call us prior to booking.
Helpful votes: 3/3
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