Important non-disclosure
Review Submitted: June 16, 2009
Date of Stay: May 2009
The ocean view is spectacular, turtles and surfers are right in front of you, and the property is near the town of Kailua Kona; however, there is one big problem which the owner did not disclose. Adjacent to the property is a small public park inhabited by locals and surfers and transients,some of whom spend the night. The loud activity starts at dawn, about 5 am, and continues until about 10p.m. The noise is not conducive to a relaxing vacation. The lanai doors have to be closed to drown out some of the noise, but it is too hot and humid to close all the doors and windows.
The owner was not concerned when I emailed him about the noise issue. Everyone we spoke to in the condo complex is aware of this huge problem and sympathized that we were in the end unit which is affected by all of the park noise.
Owner's Response: This review is my first bad review in two years of renting and comes as no surprise. Sometimes no matter what you do you just can't please someone. Never heard a peep from the husband and the wife complained everyday to me, the building manager, and my gracious neighbors.
We are a small building with only 20 units and we all know each other and talk at least once a month in a teleconference. My neighbors were sympathetic but they wondered why anyone would come to Hawaii on vacation to complain the whole time.
I have never ignored the request of anyone staying at our place and always do what is necessary to make our place comfortable.
An example of what we were dealing with was that I was told the TV was not working. I stated that the building manager would stop by as soon as I could contact him at a decent time as it was 7 AM Hawaii time. Instead his door was knocked on and he went to the unit to find out they had unplugged the TV.
People are having fun like any other beach. This is the premier surf spot on the Big Island. Professional surfers come to this beach from all over the world.Occasionally there are surf competitions that can last all day. Personally I enjoy watching it with a front row seat.
Much to my delight our next guests came in, called me on the phone to tell me how much they loved the unit and what a great time they were having with their family. This is how it normally goes!
Aloha spirit means loving people unconditionally , so Aloha from me and my family.
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