NOT WHAT WE EXPECTED
Review Submitted: May 1, 2008
Date of Stay: March 2008
Our family had a terrible experience in this vacation rental. The website made us believe that you can go to the beach, however I had to call to get clarity because there are signs all over that indicates do not enter and after calling and getting permission to enter we then were reprimanded because it wasn't clear that you are only allowed right in front of the pier and we took a walk the beach and because we werent told we trapass on someones property.
The vacation home is beautiful and very well cleaned, however I do recommend that you make a list of anything wrong you see when you arrive (make sure to go through the house every corner) then call and report it because if not your deposit will not be returned like mines . Also very importantly the renter agreement doesn't say but make sure you wash every lining and towel that you used before you leave (even though your on vacation) because this is also another reason why my deposit wasn't returned. I would never recommend this vacation home.
Owner's Response: Bad tenants are not what we expected and it is highly recommended that all inquiries be from persons whom will not only respect the house in which they are renting, but the person whom they are renting from. It is requested on our site to please leave our home as you found it or to the best of your ability. We provide "linens and towels" as an added convenience, so common courtesy is appreciated. In this case, the elevator was stuck between floors and the hot tub panel was crushed and not functioning. Obviously if these items were not working at the time of their arrival, we would have been contacted immediately. Fortunately both items have digital recordings that label the time and date of any incident of which made our officials jobs a little easier. With regards to the community beach, although marked very well, it is a 200 foot wide beach with pier and pavilion. To ensure that the actions by these tenants is never repeated, please respect signs that state "No Trespassing" and certainly do not enter onto properties of others and violate their belongings. We also request that unless it is stated in our contract that you have access to any motorized vessel, than you can assume it is not appropriate to start, let alone touch another persons boat. This was an infamous weekend that we will never forget. We apologize for the increase in our security deposit, but we feel this will segregate the good from the bad. We also request that any damages incurred during your stay, please contact us immediately so we may review prior to your departure. During our summer season, knowing right away is truly a big help to all since the turn around is only 5 hours. We apologize for having to resort to this response but when someone goes out of their way to lie, don't we all seek truth? Our intense positive reviews help to realize the ignorance within the one negative.
Did you find this review helpful?
Yes
No
Helpful votes: 23/25