Large but not Luxuirous!
Submitted: December 15, 2011
Stayed: January 2011
Although this home is billed as a "luxury rental" we found it merely adequate. The home itself is rather dated and not well-maintained (mouse droppings in several areas in the kitchen, drains not closing, broken light fixtures, air mattress w holes, etc).
In addition the websites, flyer and signage claims the home sleeps 12, and homeway lists this as 5 bedroom, 4 baths. There are only 4 bedrooms and 3 baths (the 4th is a shower stall in the laundry room), and proper beds for 8 people. There is an pre-inflated air mattress in the loft area, but this area is not private and more appropriate children.
The TVs in every room are tiny and from the '80s; they don't recycle, so not sure how they claim to be "eco-friendly." Aside from the popcorn there were no basic supplies like plastic wrap, oil, napkins, etc.
The house was very large, and is close to 7Springs, but overall way overpriced for what you get and rather disappointing. If the price had been less expensive it might have gotten one more star.
Owner's Response: As Owner & Manager of Wish You Were Here! Luxury Estate, LLC., we are unable to confirm the identity of the person submitting this review. Due to our year-round efforts in maintaining a professional vacation rental estate, good membership standing in various professional organizations, we categorically deny the stated accusations. Please note that this review was submitted more than one year after the alleged visit and no attempts were made by renter to contact Owner/Manager of any concerns. In addition, Home Away has refused to identify this renter to Owner/Manager and therefore we have no choice but to respond to the review submitted. The following information applies:
Any & all maintenance issues are handled in an immediate manner. Renters have a toll free phone number made available to them 24/7 during their stay, for any issue/concern. Owner & Management takes pride in their ability to provide every renter exactly what we promise in all of our advertisements & web site listings. The property is accurately described in detail with a full amenity list per room shown on our web site, with photos. The estate features 3 full Baths plus one half bath. Sleeping accommodations are clearly stated along with listing the Loft Area as a loft. T.V.'s are current and all furnishings were purchased brand new in 2007 and are regularly maintained. Kitchen is FULLY equipped w/ everything needed to prepare, cook & serve meals including a complete array of soaps, paper product, plastic bags, condiments, beverages & complimentary snacks. Our professional cleaning service restocks as needed. Management has never noticed any rodent activity nor were we notified by the renter(s) of any issues. Had Management been notified, immediate action would have been taken to rectify the problem and alleviate renter concerns. In regard to the non-re-cycle claim: All renters should know that we are in 100% compliance with our township rules & regulations. Owner/Management holds our property in high regard so that we can provide an enjoyable experience for all. You really should view our web site & see for yourself all of the amenities in place, or schedule a private tour prior to your stay. Seeing is believing!
Helpful votes: 6/8
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