Somewhat disappointed
Review Submitted: July 7, 2009
Date of Stay: June 2009
The owners did a fabulous job at giving us privacy at the lake. However, the amount of overhead noise coming from the owners themselves (they live upstairs) was excessive. There are posted quiet hours, but we were awaken on two mornings by the owners at 6:00am and 7:15am respectively. On our last night, we were awaken at 2:00am by their dogs howling.
We looked forward to the kayak and canoe, only to discover their son had taken the canoe on our first day there. It never did reappear for our use.
We will not be returning.
Owner's Response: I am very shocked that I have received my first negative review since I have been in business. I guess it goes to show that you can't please everyone all of the time. I work very hard to keep my guests happy. Unfortunately nothing was mentioned to me about the canoe and I had no idea my adult son borrowed it, for that I am very sorry. It is my every intention to always provide my guests with all of the amenities we have listed. This was an unfortunate situation that will not happen again. My husband and I work 10-12 hour days we are the only ones who live in the upper portion of the home. I have never had any one complain about noise. We actually spent $2,000 having extra insulation blown in between the floors for this very reason. I believe that this guest was an unusually light sleeper, and as far as the dog hauling that was not our dog. If I would have been made aware of their dissatisfaction and allowed the opportunity to accommodate their needs, I certainly would have done everything possible to meet their expectations. I wish the guest would have mentioned that they had many day guests who told me what a wonderful place we had.
Did you find this review helpful?
Yes
No
Helpful votes: 2/3