Stay Away--They Unfairly Held Part of My Deposit
Review Submitted: April 10, 2008
Date of Stay: February 2008
The house was just fine, but owner stiffed us on the return of our full security deposit. A toilet clogged the day before we left. First, the owner claimed the clog was our fault because of use of "excessive toilet paper." Then, when I pointed out that the contract made us responsible only for negligence and that putting toilet paper in a toilet is not negligent, the owner claimed we were responsible for emergency house cleaning fees because we didn't call the owner right away. Bottom line--think twice before making a security deposit with this owner.
Owner's Response: The Rental Agreement clearly states that guests should immediately contact owner/management with maintenance concerns or issues. In addition, all correspondence with guests includes the same request. Early notification of any issues ensures they can be addressed in a timely manner, which both eases the inconvenience for the current guest as well as guarantees the next guest arrives to a home that is 100% ready to be occupied. Promptly notifying the owner/management of maintenance issues will most likely result in a FULL refund of security deposit as well as an ADDITIONAL discount for the inconvenience caused to the guest. There have only been 3 issues that have ever arisen while guests have stayed at the house. 2 of the guests called me immediately and received full refund of security deposit as well as an additional discount. 1 guest, "Stiffed", did not notify me at all, rather the housekeeper informed me of the issue after his departure and during a small window before the next guests arrived. The only amount withheld from "Stiffed's" security deposit was the cost for the maintenance repair.
All guests are treated with the utmost respect and consideration -- before, during and after their stay. Most guests are mutually considerate, which leads to a pleasant rental experience for everyone.
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Helpful votes: 4/6