Great location POOR property management!!!!!
We rented this property for a family reunion in August. There was 24 people for a week. The location of the property is walking distance to Zephyr Cove which is perfect. The house did accommodate all of us pretty comfortably, but there is ONLY 8 rooms and a loft with a bed, not 9 bedrooms. Also, they said it would be fully furnished with towels and a fully furnished kitchen with utensils, pots, pans, etc. This was NOT the case. We had to call for towels on several occasions and the kitchen was far from furnished for such a large place and big groups. The place was absolutely dirty. The carpet was disgusting and was obviously not vacuumed for a long time. The couches were filthy especially under the cushions which I'd advise not to look. It took us several calls and 3 days to even get a key for the property. Finally we received only one key for 24 people and NO garage door opener. You had to close the garage by pulling your car out and someone going up the stairs then down to close the garage and then up the stairs then down to come back outside. There was trash and miscellaneous items all through the closets in the home from filled trash bags, tools and random things. There were NO smoke detectors in the property at all. There was an exposed wired connecting to the dining room light. The spa was nice, but there is water pooling and damage to the balcony that hasn't been taken care. I can go on and on, but I am running out of characters. Great location and potentially a great rental home, but very poorly ran and quality!
Tourists without a Car,
Families with Teenagers,
Families with Young Children
Owner's Response: We apologize for the inconvenienes. These issues have been taken care of we have not ever had any complaints since in regard to towels as it is fully stocked. We have since switched cleaning companies and they are doing great so house will always be thoroughly cleaned and none of those issues will ever exist again...Maid lives very close to the house and can resolve any issue immediately if there is an issue. Kitchen is fully stocked.
We have the carpets shampood at the beginning of every month and have replaced the carpets with brand new carpet throughout the house in January 2011.
Helpful votes: 12/12
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