Beautiful house but not very clean...
Review Submitted: September 8, 2008
Date of Stay: August 2008
5 families with 19 people for our 4 night reunion and house accomodated us nicely, lots of eating space. It's a beautiful house but it felt like someone moved out and stayed with friends while we rented. Clothes in closets and dressers, personal clutter on counters and in cabinets, opened food in fridge, used bar soap in showers. Sheets and towels of very poor quality. Spent the first day "scrubbing" the kitchen, rewashing dishes and cleaning cobwebs and dirt off the deck. The propane tank for the BBQ was empty, not enough toilet paper or soap, no keys so we had to leave the houses unlocked all the time. We've had many family reunions in many different houses all over the country and have never experienced anything like this. We sent the owner an email describing the situation and he did call....he was sorry and if we rent another time he'd make it up to us. Lots of potential with different owners and/or management. Beautiful area, nice beach a block away, fun little town, and the weather was perfect.
Owner's Response: They stayed at the property while we were on vacation in Europe, although, I did not have the oppurtunity to inspect the property myself, I was asured that it was cleaned properly, I contacted the guests numerous times and tried to reslove any issues that they may not have been happy with. I told them that I may send someone out to take care of anything that they may need, no requests were made until they had already checked out and wrote this review. We go to great lenths to assure that there aren't any issues with the property, it is a huge house and if something happens to get missed we usually catch it during the ispection, unfortunately we were not close enough to do so. Our deepest apologies.
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Helpful votes: 9/11