25 Reviews of Property 158437 in Isla Mujeres, Yucatan / Mayan Riviera

We visited the week of Valentine's Day. Ron started our trip by making me a hero and having an incredible flower arrangement delivered to the house while my wife was in the shower. Ron and Mel
were very helpful and answered all of our questions and pointed out on a map things we should do
and see. Millie spoiled us everyday with great food and Gabby took care of our golf cart and seemed
to just appear when you might need something. Always felt safe and secure at the house. The setting could not be more picturesque. Would love to return with another couple. It's almost too much to enjoy with just two people. Don't miss the seafood linguini at Da Luisa.

My husband and I have travelled all over and I rent through VRBO whenever I can because I am not a fan of hotel rooms. We have never had a bad experience or have been duped. I will admit that part of me hesitated renting this house because I couldn't believe that we were going to get SUCH a fabulous home for our annual Girlie Weekend. This was my third trip to Isla, but the first time renting an actual house. We had originally rented the house for six of us, but over time, it dropped to four.

From the get-go, Mel was extremely easy to work with and was always prompt and kind when answering my inane questions. I sent her a small list of groceries to have in the fridge when she got there, and she offered to arrange for a golf cart. We didn’t take advantage of it at the time, but we should have. Lesson learned.

Ron was at the house when we arrived. He took the time to walk us through every part of the house, and explain things like the television and the speaker system, etc. To be honest, we were way too wound up and were all slack-jawed because of the surroundings. Yes, the house is REALLY that amazing.

The photos are an accurate depiction of the home. The house is pristine, thanks to Millie and her daughter. There was so much space for the four of us to go off by ourselves and hang out. Having all of the North American conveniences such as free calls to the US and Canada, and Dish Network on-site was great. On previous trips to Isla, we have always gone off and explored and eaten every meal out. This time, we had difficulty leaving the house. Millie came by every morning and fixed amazing breakfasts for us. We also paid for her to make us dinner on our last night in Isla. She made an array of stuffed poblanos with grilled lobster, pork and cheese, and cheese. The meal was unbelievably delicious. We had Nirit Ben David come and give us Shiatsu massages on the patio by the pool. Had we known how good she was, we would have had her come every day. We would have been broke, but it would have been worth it.

We are definitely planning on booking the house again for next year’s Girlie Weekend. I think I will be ready to bring my family here in another year. I just need my 8-year-old daughter to be a little older and not be tempted to jump off the roof and into the pool.

Our family just returned from Casa Zama yesterday. We spent 5 unbelievable days in this beautiful home. Wish we could have stayed longer! Words can not express how awesome this property is! We had no issues with anything. It was the best family vacation ever!!!! Loved Ron, Gabby and Millie! Can not wait to return! What amazing memories!

My husband and I arrived on Saturday, Sept 8th and was greeted by Ron. Ron was the most kind and friendly person you could ever meet. He is happy, extremely kind and great to talk too. He gave us a tour of his beautiful home and had a map prepared for us pointing out all of the best food spots and tours to do.

The house was so peaceful and quiet. The pool was just amazing and the views are to die for. My husband and I were sitting in the dining room area when we saw a school of dolphins playing in the water. What an amazing sight!

Every morning I would go onto my bedroom terrace and see the same guy walking his dogs by day 2 we got to know the neighbors and people on the island. It was as if we have lived there all our lives.

The staff was lovely and made a delicious breakfast for us almost every day. I wish we could have stayed longer but we're already planning our next trip to casa zama!

Thank you Ron and Mel. Hope you have fun on your trip in NY! Send us an email...we'll send you to some of the best food spots here in NY/Brooklyn.

Thanks again!

I rented this house for 2 weeks with girlfriends/family. We loved it and can't wait to come back. The house is breathtaking. Ron and Mel are great hosts. I recommend renting a golf cart to get around. I am not sure this would be a great place for small children because of the slippery floors and open stairs.

I just wanted to say thank you for allowing us to rent your home. Gabby and Mili were both very helpful.

We had a great time in Isla Mujeres and look forward to returning in the future. Thank you again!

Overall, we were disappointed with Casa Zama.

- 30 hours into our arrival, we encountered several issues: fan in one room didn't work, TVs in both rooms didn't work, jacuzzi had not been set up to come on at right time, water in rooms went cold every few minutes, wireless was intermittent, and speakers to the pool were blown out by a thunderstorm the previous week. We contacted Gabby, house manager, because the owners were out of town. He said he would be by at 5:00 to check on issues. By 7:00, he hadn't arrived so we left for dinner after emailing Mel, the owner. She responded while we were away saying she had immediately contacted Gabby. He was at the house when we arrived home. We appreciated Mel's response, including an offer for a free dinner for the problems.
- The fan in our room simply needing the batteries to be changed. TVs needed new remotes. For a luxury rental, this should have been checked PRIOR to our arrival. They were never able to resolve the wireless issue or the water temperature consistency. We were also told by Gabby that the speaker system would be fixed by Tuesday (three days into our seven day stay). However, Mel later emailed me and told me it would not be fixed during our stay.This is frustrating given the fact that our plan was to spend most of our time in the pool.
- Throughout the rest of the week, other problems arose - a sewage smell in both suites. Gabby told us it would go away but it did not. Gabby also lied to us saying the jets in the jacuzzi did not work. When we inquired further, he realized we knew what we were talking about (we have a pool). So, he began playing with the buttons and magically, the jets turned on.
- Gabby said he would come by each morning to check in. He did this once. I had to call him at least twice each time we needed something in order for him to answer.
- We had to request water and toilet paper.
- We bought laundry detergent and put it in laundry room. When we went to use it, it was gone. I asked the housekeeper and she said she didn't know what had happened to it.
- One room had ants in the bed. Gabby had the sheets changed but said they were harmless despite the bites my friend had on her body.
- Mel stated she and Ron (her husband) would come by prior to checkout. They never showed up. Given our problems, the professional thing would have been for them to do so. A free dinner didn't really end up cutting it! A hotel would have refunded at least one night's stay. Disappointing!

Just back in cold Scandinavia after spending 2 weeks at Casa Zama, which was everything we dreamed about - and then some.
The pictures are nice - reality is even nicer. A very interesting arqitectural idea behind the layout of the house makes it possible to enjoy the sea breeze/view at all levels and the view of the Carribean Sea is just stunning - whether you enjoy it on the terrasse, in the bedroom(s), the kitchen the living room or at the pool area.
To wake up in the morning to see the Sea turtles play close to the beach and watch the incredible green ocean - so green that you have to see it to believe it.
The service staff are all very nice and discretly make sure you are comfortable - and having Ron - the owner - close by - makes it easy to settle into the house from the very beginning. Everyone was very helpful and special thanks to Gabby and Millie for the nice breakfast and the nice lobster dinner.
If you are thinking about renting a house at the Isla - just DO IT - and choose Casa Zama. The small town at Isla Mujeres is very cosy and relaxed - and for dinner you just have to go to Olivias. They have a very interesting cousine and really nice location.
we were there at low season - and the only restaurant that was full during our stay.
Thank you Melanie and Ron for staying at your nice house.
Kind regards Mikkel, Maria, Andy, Jane and Carsten